ANANE JOYCE
DUBAI,UAE
Summary
Dedicated professional with a strong focus on client satisfaction and a proven track record in customer education and onboarding. Demonstrates expertise in Microsoft suite, helpdesk operations, and e-commerce, complemented by a deep understanding of SLAs and VoIP technologies. Known for resilience in stressful situations, effective time-management skills, and a patient attitude. Fluent in sign language, with excellent telephone manners and strong written communication abilities. Committed to fostering positive client relationships through empathy and courtesy etiquette while efficiently managing delivery timeframes.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work history
Agent Contact Center
MTN
Sefwi Wiawso, Ghana
12.2024 - 01.2026
- Processed orders promptly ensuring a positive shopping experience for customers.
- Participated in team meetings sharing best practices for improving service delivery.
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
- Enhanced communication channels through regular updates on company policies and promotions.
- Collaborated with sales team to maximise product visibility and sales.
- Facilitated customer loyalty programmes to enhance customer retention.
- Performed administrative duties contributing towards smooth store operations.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Provided top-notch support for increased customer satisfaction.
- Streamlined processes through efficient record keeping.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Maintained high standards of professionalism whilst interacting with clients or colleagues.
- Conducted thorough market research, resulting in more accurate property valuations.
Teacher
Anglican Primary School
Awaso, Ghana
01.2023 - 11.2024
- Tailored homework assignments according to individual student ability level, increased understanding of complex concepts.
- Developed engaging lesson plans by applying knowledge of educational theories and methods.
- Boosted students' reading comprehension with creative teaching strategies.
- Assessed student progress, provided constructive feedback for improvement.
- Adjusted teaching methods according to individual student's needs, ensured inclusive learning environment.
Education
High School Diploma - General Art
Fomena T.I Ahmadiyya Senior High School
Ghana 02.2016 - 02.2019
Bachelor of Education - Primary Education
Sefwi Wiawso Collage Of Education
Ghana 01.2021 - 02.2024
Skills
Customer education and onboarding
Familiarity with company policies
Microsoft suite expertise
Courtesy etiquette
Fluent in sign language
Positive disposition
Resilience to stressful situations
Helpdesk operations
Delivery timeframe estimation
Empathy understanding
Understanding of slas
Knowledge of voip technologies
Telephone manners
Client-Focused approach
Patient attitude
Time-Management prowess
Pressure handling
E-Commerce experience
Email administration
Strong written communication
Knowledge in telecommunications
Ticket system management
Sales techniques understanding
Timeline
Agent Contact Center
MTN
12.2024 - 01.2026
Teacher
Anglican Primary School
01.2023 - 11.2024
Bachelor of Education - Primary Education
Sefwi Wiawso Collage Of Education
01.2021 - 02.2024
High School Diploma - General Art
Fomena T.I Ahmadiyya Senior High School
02.2016 - 02.2019