ANA NINA TONIECA VILLEGAS
ABU DHABI,UAE
Summary
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Food and Beverage Associate
Miral Experiences, LLC
Yas Island, Abu Dhabi, United Arab Emirates
03.2023 - Current
- Provided first-class customer care through helpful, friendly service.
- Accurately took orders, making menu recommendations as appropriate.
- Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
- Enforced rules for cleanliness and sanitisation to ensure constant compliance with health and food safety standards.
- Totalled bills for customers and accepted payment via cheque, currency and card payments.
Store Manager
Kimstaurant (Korean Restaurant)
Dumaguete City , Philipppines
08.2019 - 08.2022
- Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
- Oversaw inventory tracking, management and accounts.
- Managed day-to-day operations.
- Making sure that our colleagues get the right benefits based on their employment status.
- Managed staff scheduling, assessment and payroll to optimize performance.
Store Manager/Barista
TOM N TOMS COFFEE (KOREAN COFFEE SHOP)
Dumaguete City, Philippines
03.2018 - 04.2019
- Handles internal store operations.
- Handles all concerns with our colleagues and guests.
- Making sure that the store is well-maintained.
- Making sure that guests are happy and satisfied with our service and the quality of the food we serve.
- Kept awareness of competitor activity and developed ideas to promote store.
Assistant Retail Manager
Globe Telecommunications Company
Tanjay City , Philippines
01.2014 - 06.2015
- Improved team performance through regular coaching and feedback, fostering culture of continuous improvement.
- Assisted in recruiting, hiring and onboarding store staff.
- Ran promotions and events in line with company standards.
- Performed various store operations including opening and closing procedures, product display management and budget control.
- Conducted staff appraisals and promoted ongoing professional development.
- Oversaw business staffing and training, building successful, customer-focused team.
- Recruited and trained staff members, leading by example to consistently elevate store standards.
Bids and Awards Office Staff
City General Services Office, LGU
Tanjay City, Philippines
01.2009 - 01.2013
- Office staff of the Bids and Awards Committee (BAC)
- Preparing and filling office documents.
- Ensure all documents checked and signed by the members of the committee.
- Maintained and organized files both electronic and hard copies.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Wrote reports and correspondence from dictation and handwritten notes.
Education
Bachelor of Science in Business Administration - Major in Financial Management
Diaz College
Tanjay City, PhilippinesSkills
- Proficient in Microsoft Office Applications (Word, Excel, PowerPoint, etc)
- Inventory Control
- Office Management
- Outstanding communication skills
- Customer Service
- Team-oriented
Timeline
Food and Beverage Associate
Miral Experiences, LLC
03.2023 - Current
Store Manager
Kimstaurant (Korean Restaurant)
08.2019 - 08.2022
Store Manager/Barista
TOM N TOMS COFFEE (KOREAN COFFEE SHOP)
03.2018 - 04.2019
Assistant Retail Manager
Globe Telecommunications Company
01.2014 - 06.2015
Bids and Awards Office Staff
City General Services Office, LGU
01.2009 - 01.2013
Bachelor of Science in Business Administration - Major in Financial Management
Diaz College
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