Ananta Phookan
Abu Dhabi
Summary
To be associated with an organization where I can utilize my skills, gain further experience and contribute in growth of the organization. Skilled in planning and operations management. Background running successful business operations with knowledge of budgeting, staffing and marketing. Accomplished in driving customer and revenue growth with proactive strategies and daily management.
Overview
5
5
years of professional experience
Work history
SUPERVISOR / STORE INCHARGE
TIM HORTONS
ABU DHABI/ DUBAI
- Analyze restaurant environment and business resources to identify opportunities and make action plan with the team to set and achieve goals
- Consistently offer professional, friendly and engaging service
- Lead by example and promote an environment where there is a sense of urgency to satisfy guests
- Drive sales through effective execution of restaurant standards, adhering to all the SOP's at any given time
- Food safety and Inventory Management
- Delegate and lead processes to control food and paper costs
- Ensure the safety and security of team and guests through a focus on preventive maintenance and cleanliness
- Ensure product knowledge and market/competition intelligence is given as ongoing in store training.
ASSISTANT STORE MANAGER
STARBUCKS
ABU DHABI
- 03.2024
- Analyze restaurant environment and business resources to identify opportunities and make action plan with the team to set and achieve goals
- Model a customer-comes-first attitude, deliver legendary customer service, & supervise team to make sure they contribute to each guest's high standard dining experience
- Acts with integrity, honesty and knowledge that promotes the culture, values and mission of Starbucks and try to inculcate the same amongst all subordinates
- Implement & review all stock loss prevention controls & develop practices specific to need of store
- Prepare monthly inventory and investigate stock loss if there is any and come up with action plans to prevent the same in future
- Review weekly /daily analysis of commercial / financial reports & implementation of action plans where necessary
- Keep detailed records of daily, weekly and monthly costs and revenues
- Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner
- Monitor compliance with safety and hygiene regulations
- Continually strive to develop my staff in all areas of managerial and professional development
- Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
Team Leader
EASY DAY (WALL MART)
BANGALORE
09.2012 - 02.2013
- Negotiate with local vendors about better pricing to get maximum profit & maintain the benchmarked company standards at the same time
- Analyzing market & competition and building strategy to ensure profitability by implementing bench marking process
- Train, develop and appraise the subordinates, plan scheduling
- Achieving Sales Target; monitoring and controlling expenses, minimize shrinkage
- To implement and encourage the culture of EDLC among all the direct reportees.
ASSISTANT RESTAURANT MANGER
PIZZA HUT
BANGALORE
12.2011 - 08.2012
- Review previous day's sales figures and take proactive initiatives to ensure stores targets are met
- Monitor sales KPI's to ensure budgets are achieved
- Monitor staff performance with respect to customer service ensuring that all customers are greeted and met courteously
- To take a keen interest in the current business situation and to bring in sound ideas to increase profit, decrease spending, up selling orders and maximizing guests spend where possible
- Guide, coach and train sales people on customer service disciplines
- Maintain cleanliness / hygiene at all levels of store operations
- Supervise the staff with respect to their personal grooming, conduct during business hours, and level of product knowledge and customer service.
SHIFT MANAGER
MCDONALDS
EDINBURGH
05.2008 - 05.2011
- Supervise shift operations in accordance with best service and food presented to customers
- Conduct daily store huddles to ensure that teams are up to date with relevant business information
- Responsible for shift schedule to include: work station assignments/rotations, employee training, employee breaks, overtime assignment, employee performance reviews
- Responsible to meet shift production goals, determining shift targets and communicating it to staff
- Complete shift paper work, day to day labor report, deviation report, hourly and daily sales report.
ASSOCIATE RESTAURANT
HILTON GROSVENOR
EDINBURGH
12.2007 - 12.2008
- Excellent Customer Service through interaction with customers
- Handling Guest Complaints
- Up Selling and Sales Promotion
- Telephonic Reservations
- Handling cash and bill payments
- Stock movements and fillings.
FOOD AND BEVERAGE ASSOCIATE
MARRIOT DALMAHOY
EDINBURGH
09.2007 - 04.2008
- Responsible for the setting up of the Conference & Banquets functions and carrying out the whole operations.
Education
BA (Hons.) in Hospitality Management -
NAPIER UNIVERSITY EDINBURGH, U.K.
Diploma in Hospitality Management - undefined
INSTITUTE OF ADVANCED MANAGEMENT, KOLKATA
Higher Secondary - undefined
C.K.B. COMMERCE COLLEGE, ASSAM
Skills
- Customer satisfaction
- Inventory purchasing
- Microsoft Office proficiency
- Office administration
- Store management
- Confidentiality understanding
- Team-orientated
- Employee training
- Report analysis
- Shift checklists
- Outstanding communication skills
Languages
English, Hindi, Assamese
Custom
Available upon request
Personal Information
- Date of birth: 05/17/85
- Nationality: Indian
- Marital status: Married
- Visa status: Transferable
Timeline
Team Leader
EASY DAY (WALL MART)
09.2012 - 02.2013
ASSISTANT RESTAURANT MANGER
PIZZA HUT
12.2011 - 08.2012
SHIFT MANAGER
MCDONALDS
05.2008 - 05.2011
ASSOCIATE RESTAURANT
HILTON GROSVENOR
12.2007 - 12.2008
FOOD AND BEVERAGE ASSOCIATE
MARRIOT DALMAHOY
09.2007 - 04.2008
SUPERVISOR / STORE INCHARGE
TIM HORTONS
ASSISTANT STORE MANAGER
STARBUCKS
- 03.2024
BA (Hons.) in Hospitality Management -
NAPIER UNIVERSITY EDINBURGH, U.K.
Diploma in Hospitality Management - undefined
INSTITUTE OF ADVANCED MANAGEMENT, KOLKATA
Higher Secondary - undefined
C.K.B. COMMERCE COLLEGE, ASSAM
Similar Profiles
CHRISTIAN GILBAOCHRISTIAN GILBAO
Till Operator at Tim HortonsTill Operator at Tim Hortons
VANESSA KRSTICVANESSA KRSTIC
Crew Member at Tim HortonsCrew Member at Tim Hortons
Amrit KandholaAmrit Kandhola
Team Member at Tim HortonsTeam Member at Tim Hortons
Amninderveer KaurAmninderveer Kaur
Team Member at Tim HortonsTeam Member at Tim Hortons
Mohamed Ismail MamdiMohamed Ismail Mamdi
Fraud Analyst at Al Maryah Community BankFraud Analyst at Al Maryah Community Bank