Ananta Singh

• Handling social media,
• Working on social reviews, Resolve customer complaints and issues,
• Working on Managerial tasks,
• Accomplishes sales and organization mission by completing related results as needed,
• Successfully resolving complex customer issues and ensuring high levels of customer satisfaction.

• Resolve customer complaints and issue, handle difficult customer on calls.

• Worked on CRM Systems.

• Welcomed business-class passengers at the airport and facilitated smooth check-in procedures, luggage handling, and addressed any special requests or requirements promptly.
• Offered continuous assistance and support to passengers throughout their airport journey, including providing detailed information on flight schedules, airport facilities, and amenities.
• Addressed and promptly escalated any issues or concerns raised by passengers, demonstrating effective problem-solving skills and a commitment to passenger satisfaction.
• Maintained accurate records of passenger interactions, feedback, and incidents encountered during duty hours, demonstrating organizational skills and attention to detail.
• Adhered to all safety and security protocols and regulations to prioritize the well-being and security of passengers at all times, emphasizing attention to detail and compliance with procedures.
• Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information about hotel amenities and services.
• Streamlined check-in and check-out processes for improved guest experience during high-traffic periods.
• Worked on Sabre checked in system.

• Doing routine safety checks before take-off,
• Demonstrating the safety procedures to follow in an emergency situation,
• Contributing to a customer's in-flight experience,
• Circulating and collecting customs and immigration documents from passengers,
• Completing a flight report recording any incidents at the end of a journey
• Collaborated with fellow crew members for efficient workflow and optimal customer satisfaction.

• Professional and neat appearance,
• Comprehensive knowledge of checking safety and security throughout the cabin,
• In-depth knowledge of maintaining consistently high onboard standards,
• Proven record of taking and accepting responsibility for crew and passengers,
• Able to take the initiative to address tricky issues, Able to ensure sales
• Reduced customer complaints by effectively resolving conflicts and escalating issues when necessary.

• Address and resolve escalated customer concerns, and assist agents to resolve complex issues,
• Communicate changes in company rules and procedures, and mentor staff to improve performance and efficiency, Secure gates by communicating with aircraft and relaying messages to ramp and ticket counter,
• Coordinate with supervisor to determine staffing needs for gate and ground operations, including ticket counters and baggage services
• Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
• Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
• Provided support in fulfilling assigned tasks or responsibilities as needed, showcasing flexibility and a willingness to contribute to the team's success.