Ananthakrishnan R
807 - Al Rahma Plaza, New Industrial Area 2, Ajman
Summary
To be associated with a progressive organization, which harbor talent, challenging technologies, encourages innovation and promotes professional growth. Experienced in customer service, training and team management, supply chain operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Team Leader
Connect Logistics - DHL Supply Chain
Edmonton
02.2021 - 04.2024
- Perform data analysis for growing business needs and supporting internal initiatives.
- Support business improvement functions by reviewing SOP’s, tracking changes and monitoring current processes.
- Establish quality improvements projects by implementing new methods to reduce clerical hours.
- Streamline training and development of team members, onboard new team members, review performance through positive and developmental feedback.
- Identify and implement continuous improvement initiatives through training plans, performance appraisals, rotation program, daily labour planning, corrective action for underperformance.
- Work on special projects with OM such as plastic pallet racking placement, Replen mod across all warehouses, identifying LMS and error coaching for payroll signoffs.
- Support other DHL sites to help improve processes & increase operations outcomes.
- Manage daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
Shift Manager
Joey's Seafood Restaurant
Edmonton
01.2021 - 06.2022
- Supervise coordinate and schedule the activities of staff who prepare, portion and serve food
- Establish methods to meet work schedules
- Help maintain standard for raw and finished product, quality service, speed and cleanliness
- Maintain records of stock, sales and wastage
- Train staff in job duties and sanitation and safety procedures
- Ensure that food and service meet quality control standards
- Participate and assit in the development of policies, procedures and budget.
Trainer
UFA Co-operative Distribution Center
Edmonton
01.2020 - 02.2021
- Conduct onboarding sessions to orientate new staff members about company policies and procedures.
- Identify training needs, providing resources and database, review the resources and suggest changes if necessary.
- Create multimedia presentations using PowerPoint, video conferencing tools, and other software applications.
- Guide the newly hired through the job process, providing them a working environment that fosters professional growth and positive working relationships.
- Develop and conduct assessment tests to evaluate trainees' knowledge of course material.
- Provide feedback on employee performance based on observed results during training sessions.
Shipper/Receiver
UFA Cooperative Distribution Center
Edmonton
07.2019 - 01.2020
- Scheduling orders and ensuring accuracy of packaging products; double boxing and palletizing
- Prompt loading of products to trucks using an electric power jack
- Critically reviewing all outbound products for errors or damages for a great customer service
- Scanning barcodes of shipping modules using RF scanner to the SAP system for record keeping
- Provide training and instructions to newly hired employees.
Customer Service Consultant
Sutherland Global Services Ltd
Kochi
04.2016 - 08.2017
- Answer incoming calls from customers dealing with issues for Amazon orders
- Use tools and programs to track orders, research accounts, review options and solutions for the customers
- Send email correspondence to customers regarding the issues in their orders and provide guidance
- Replace orders or refund accounts for lost or misplaced packages
- Actively solve problems and gain customer satisfaction.
Education
Post Graduate Diploma - Human Resource Management
St Clair College
05.2019
Post Graduate Diploma - International Business and Logistics
St Clair College
08.2018
Bachelor of Commerce -
Mahatma Gandhi University
03.2016
Skills
- Self-disciplined, confident and convincing
- Intuitive and optimistic
- Articulate and competitive self-starter
- Strong organizational skills and agile
- Ability to motivate, initiate process improvements that enhance team’s output and satisfaction
- Efficient in managing staff, planning workload and setting objectives to achieve targets
- Experienced in using MS Teams, Word, Excel, JDA, JDE
Certification
- Certified Supply Chain Specialist - DHL Supply Chain Ltd
Languages
English
First Language
Hindi
Advanced (C1)
C1
Timeline
Team Leader
Connect Logistics - DHL Supply Chain
02.2021 - 04.2024
Shift Manager
Joey's Seafood Restaurant
01.2021 - 06.2022
Trainer
UFA Co-operative Distribution Center
01.2020 - 02.2021
Shipper/Receiver
UFA Cooperative Distribution Center
07.2019 - 01.2020
Customer Service Consultant
Sutherland Global Services Ltd
04.2016 - 08.2017
Post Graduate Diploma - Human Resource Management
St Clair College
Post Graduate Diploma - International Business and Logistics
St Clair College
Bachelor of Commerce -
Mahatma Gandhi University
- Certified Supply Chain Specialist - DHL Supply Chain Ltd
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