Anas Akkaoui
Duabi,Uae
Summary
[Job Title] with exceptional leadership and management style. Consistently improves customer experiences by training teams to meet high standards. Oversees smooth and efficient shifts through solid planning and budgeting. Highly-motivated Restaurant Supervisor with [Number] years of experience proactively leading a team. Track record of improving sales through exceptional customer service and attention to detail. Ability to work efficiently and professionally with personality.
Overview
10
10
years of professional experience
Work History
Floor supervisor
the maine
Dubai
02.2022 - Current
- Maintained high general appearance standards, inspecting floor staff for correct, clean complete uniform,
- Supervised service delivery, promptly responding to guests in need of service, earning positive guest feedback.
- Coached team to deliver top-quality customer service and uphold brand values.
- Kept inventories updated to enable timely stock reorder and replenishment.
- Maintained a clean and safe environment for staff and guests, constantly checking restaurant for cleanliness and set up.
- Trained team to upsell products and navigate POS systems.
- Resolved complaints to achieve full customer satisfaction.
Head waiter
The maine
Duabi , Uae
06.2019 - 02.2022
- Strategically planned and reviewed restaurant staffing levels based on evolving service demands.
- Ensured exceptional health and safety standards by closely monitoring restaurant operations.
- Upsold sides and beverages to increase restaurant revenue.
- Delivered quality service by providing warm and welcoming environment.
- Recruited and trained new employees, offering ongoing support and guidance to maintain first-class customer service.
Restaurant Supervisor
Hotel Vichy Celestins
Casablanca, Morroco
02.2017 - 10.2018
- Led motivated teams of front- and back-of-house staff, achieving high-quality standards and service.
- Coordinated activities of dining room personnel to provide prompt, courteous service to patrons.
- Protected brand image with exceptional restaurant presentation and maintenance.
- Analysed operations to improve restaurant efficiency and service levels.
- Cultivated positive working and dining environment for up to [Number] guests.
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
Head Waiter
Hotel michlifeen resort & golf
Ifrane, Morocco
04.2015 - 04.2018
- Delivered quality service by providing warm and welcoming environment.
- Oversaw staff schedules according to strengths to build productive teams for each shift.
- Promptly cleared and set tables to minimise wait times.
- Trained and supervised wait staff to maintain first-class customer service standards.
- Followed checklists for shift start and end to help with smooth transitions.
Waiter
Hotel palais medina&spa
Fes , Morocco
04.2014 - 01.2015
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
Education
Level 2 -
Wset wine & spirit education trust
Duabi, Uae01.2023
Bordeaux Qualifications Certificate -
International bordeaux wine education
Duabi, Uae04.2021
Level 1 -
Wset wine & spirit education trust
Dubai, Uae04.2021
Hotels and hospitality Certificate -
Hotels and hospitality management
Fes, Morocco07.2014
Skills
- Team management
- Customer service
- Dining room preparation
- Food plating and presentation
- Business operations expertise
- Wage management
- Hospitality business management
- Dynamic, friendly hostess
Languages
English
Advanced
C1
Arabic
Advanced
C1
French
Advanced
C1
Timeline
Floor supervisor
the maine
02.2022 - Current
Head waiter
The maine
06.2019 - 02.2022
Restaurant Supervisor
Hotel Vichy Celestins
02.2017 - 10.2018
Head Waiter
Hotel michlifeen resort & golf
04.2015 - 04.2018
Waiter
Hotel palais medina&spa
04.2014 - 01.2015
Level 2 -
Wset wine & spirit education trust
Bordeaux Qualifications Certificate -
International bordeaux wine education
Level 1 -
Wset wine & spirit education trust
Hotels and hospitality Certificate -
Hotels and hospitality management
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