Anas Boukatfa
Dubai,UAE
Summary
Detail-oriented IT Support Engineer with over 3 years of experience in troubleshooting, system maintenance, and technical support. Proven expertise in diagnosing hardware and software issues, implementing effective solutions, and enhancing system performance. Skilled in providing exceptional customer service, collaborating with cross-functional teams, and training end-users to maximize productivity. Proficient in various operating systems, networking protocols, and support tools. Committed to staying updated on industry trends and technologies to deliver innovative solutions. Seeking to leverage my technical acumen and problem-solving abilities to enhance IT operations and support organizational goals.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Real estate agent
Zitouna Immobilier
Tunis, Tunisia
03.2017 - 11.2018
- Answered phone calls and emails from potential and existing customers.
- Managed customer relationships to achieve high satisfaction rate.
- Advertised properties to general public via networking, brochures, adverts and multiple listing services to maximise exposure.
- Showed residential properties and explained features, value and benefits of available homes.
- Managed and rented out rental properties.
- Coordinated sales through communication with buyers, sellers and solicitors.
ERP administrator / IT support
Indigo company (ZARA,BERSHKA,Massimo Duti,P&B...)
Tunis, Tunisia
01.2019 - 11.2022
- Configured, tested and maintained network equipment.
- Backed up data daily to prevent undue information loss and coordinated disaster recovery plans.
- Investigated problems with hardware and software to trace faults.
- Monitored network performance to identify problems and target solutions in advance of major incidents.
- Executed routine maintenance tasks and troubleshooting procedures to sustain system configurations and software installations.
- Led server maintenance activities for company systems to keep critical functions operational.
- Maintained high availability of infrastructure through enterprise-wide planning, testing, implementation and support.
- Carried out new hardware installations and updates, keeping systems functional and secure.
- Installed new software for users and monitored version and patch update requirements.
- Monitored and performed hardware and software upgrades to network servers, including operating systems and applications.
- Prepared equipment for staff use, installing cables, operating systems, and software.
- Organised workspaces for employees with computer, monitors and associated cabling or equipment.
- Tracked computer system and network performance to identify root causes of issues.
- Scanned systems, diagnosing and correcting equipment failures and performance issues.
- Established and troubleshot network and data communications systems.
Real estate broker
FourApple
Dubai, UAE
12.2022 - 02.2023
- Offered bespoke advice on property value based on current market estimates.
- Managed customer relationships to achieve high satisfaction rate.
- Drafted leasing and sale agreements for tenant signing.
- Monitored property market trends to accurately anticipate and meet customer demand.
- Generating leads through our call center, personal
- Photographed properties to showcase rooms, features and outdoor spaces.
Property consultant
The Heart of Europe
Dubai, UAE
02.2022 - 10.2022
- Answered phone calls and emails from potential and existing customers.
- Coordinated appointments with prospective buyers to showcase houses .
- Created estate agent and buyer incentives and strategies with other agents, builders and buyers.
- Showed residential properties and explained features, value and benefits of available unity.
- Advertised properties to general public via networking, brochures, adverts and multiple listing services to maximise exposure.
- Collated detailed property information and organised photo shoots.
- Oversaw design, planning and construction of all assigned projects.
Senior property consultant
Fido Homes Real Estate
Dubai, UAE
12.2023 - Current
- Assisted clients with corporate relocation services.
- Answered phone calls and emails from potential and existing customers.
- Offered bespoke advice on property value based on current market estimates.
- Coordinated appointments with prospective buyers to showcase houses and plots.
- Showed residential properties and explained features, value and benefits of available homes.
- Advertised properties to general public via networking, brochures, adverts and multiple listing services to maximise exposure.
- Collated detailed property information and organised photo shoots.
- Communicated terms and conditions to prospective buyers or tenants.
- Estimated costs using working knowledge of current market trends.
- Identified and planned new real estate projects and new building construction in partnership with developers.
Education
Bachelor's degree - Information Technology
ISET
Rades / Tunisia 09.2013 - 06.2017
Skills
- Sales presentations
- Client management
- Office 365
- MS Exchange
- SQL
- Desktop support
- Hardware support
Languages
Arabic
Native
English
Upper intermediate
French
Advanced
Certification
CCNA 1&2 (cisco)
Timeline
Senior property consultant
Fido Homes Real Estate
12.2023 - Current
Real estate broker
FourApple
12.2022 - 02.2023
Property consultant
The Heart of Europe
02.2022 - 10.2022
ERP administrator / IT support
Indigo company (ZARA,BERSHKA,Massimo Duti,P&B...)
01.2019 - 11.2022
Real estate agent
Zitouna Immobilier
03.2017 - 11.2018
Bachelor's degree - Information Technology
ISET
09.2013 - 06.2017
Similar Profiles
Ahmed CherifAhmed Cherif
Intern at Zitouna BankIntern at Zitouna Bank
Ahmed CherifAhmed Cherif
Intern at Zitouna BankIntern at Zitouna Bank
Haifa TOUIHRIHaifa TOUIHRI
Analyste de crédit at Banque ZitounaAnalyste de crédit at Banque Zitouna