Anas Daharat
Abu Dhabi,United Arab Emirates
Summary
As a stalwart advocate of quality management and organizational excellence, I am driven by an unwavering passion to transform the way businesses operate. I firmly believe that excellence is not a destination, but a continuous journey of improvement, where every process, system, and individual is empowered to achieve their full potential. My enthusiasm is fueled by the knowledge that even the smallest incremental changes can profoundly impact an organization's bottom line, customer satisfaction, and overall success. I thrive on identifying areas of opportunity, developing and implementing innovative solutions, and harnessing the collective power of teams to drive meaningful change. With a relentless focus on excellence, I strive to create a culture of continuous improvement, where every stakeholder is inspired to strive for perfection, and where organizations can truly excel in their respective services.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Quality and Institutional Excellence Expert
Abu Dhabi Civil Defense Authority
Abu Dhabi
01.2020 - Current
- Providing strategic advice, planning, and problem-solving support to the department and Authority based on excellence criteria and Quality Standards clauses
- Monitoring, inspecting, and proposing measures to correct or improve a Authority final services and processes to meet established quality standards
- Developing of strategic plan and execution plans alongside strategic objectives based on balance score card approach
- Building, Assessing, Feedbacks & Management of Submissions Related to Excellence Models: EFQM, GEM 2:0, DGEP, and MRM
- Collecting, analyzing, monitoring, and reporting KPI Metrics for identified initiatives and ensuring alignment with established plans
- Development of COS Integrated Management System against 5 ISO Standards (ISO9001, ISO14001, ISO 45001, ISO31001, ISO10002, ISO22301)
- Monitor strategic initiatives in the pipeline by setting effective KPIs and milestones
- Worked closely with heads of various functions to ensure that strategic implementation activities are executed to the highest standard by providing world-class guidance and support
- Conducting awareness and training Sessions in Organizational Excellence, strategic planning, and Quality standards.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Oversaw daily operations to achieve high productivity levels.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Quality and Institutional Excellence Specialist
Abu Dhabi Police
Abu Dhabi, UAE
02.2014 - 01.2020
- Provided oversight for the development and maintenance of quality programs, systems, processes, and procedures that ensure compliance with policies and that the performance and quality of services conform to established internal and external standards
- Internal Integrated Management System Audit Team Leader, planning, conducting, Reporting and Performing root Cause analysis of Audit findings, initiations of corrections and corrective action plans
- Worked directly with operating entities to provide process analyses oversight on a continuing basis to enforce requirements
- Led audit and inspection preparation, resolution of audit and inspection findings and liaises with auditing groups and inspectors through all stages of the audits
- Coordinates legal requests in support of government investigations or litigations
- Ensured the quality assurance programs and policies are maintained and modified regularly.
Excellence Coordinator
Emergency and Public Safety Department
03.2013 - 02.2017
- Facilitating cross-channel feedback from customers and employees to management and executive teams
- Working with team leaders, managers, and department heads to learn departmental needs and goals
- Ensuring that all activities conform to local, federal, industry, and company standards
- Observing, reviewing, and analyzing processes to identify inefficiencies and areas where improvements could be made
- Identifying and resolving any problems in the production process.
Education
Doctor of Philosophy in quality management and excellence - Business and Entrepreneurship
11.2018 - 11.2023
- Thesis: Impact of adopting Integrated management system to achieving organizational excellence; Mediating role of organizational innovation
- Graduated Doctorate with honors
Master of Quality Management, Business Administration and Management - business administration
01.2015 - 10.2016
Skills
- Performance management
- Organizational Excellence
- Process Management
- Risk Management
- Quality Auditing
- Team Management
- Strategic Planning
- Decision Making
- Problem Solving
- Innovation Management
- Team building
- Communication skills
- Problem-solving
- Leadership
Websites
- Best Civil Employee in the Ministry Of interior. 2013
- Honoring from His Highness the Minister of Interior for excellence for his distinguished efforts and for obtaining the Medal of Excellence.
- Honoring from the Director-General of the Abu Dhabi Civil Defense Authority for his distinguished role in preparing the file for winning the International Firefighting Award in the United Kingdom.
Certification
- EFQM Certified, GBY4X3KNSPPM
- Artificial Intelligence - Coursera, GBY4X3KNSPPM, July 2020
- PMI Risk Management Professional (PMI-RMP), GBY4X3KNSPPM
- ISO 22301 Lead Auditor - CQI, GBY4X3KNSPPM
- Lead Auditor for five ISO standards (IMS) - CQI, UC-32b8e5f0-69f7-479b-8801-9e249bd241df
- Quality Management for business excellence, UC-32b8e5f0-69f7-479b-8801-9e249bd241df
- PRINCE2 Foundation Certification in Project Management - AXELOS Global Best Practice, GR656095567AD, Jun 2019
- Certified Quality Management System Lead Auditor- IRCA, 2020-QMS-117
Languages
English
Advanced
PROFESSIONAL PROJECTS:
• Preparing Different Sectors in Abu Dhabi Police and Abu Dhabi Civil Defense to
Fulfill Quality Standards Requirements.
• Developing a Guide, Criteria, and Categories for the Abu Dhabi Civil Defense
Excellence Award.
• Conducting Assessments for the Distinguished Employee Award –
Director-General Level for the years 2014, 2015, and 2016.
• Evaluating the Distinguished Employee Award at the CEO Level.
• Assessing the Khalifa Fund for Enterprise Development Award in 2015.
• Evaluating the Al Dana Excellence Award by the Environment Agency-
Abu Dhabi in 2016.
• Conducting Assessments for the Capital Excellence Award at the Abu Dhabi
National Exhibition Centre from 2016 to 2018.
• Assessing the Al Bairaq Excellence Award by the AUH Pensions Fund in 2016.
• Evaluating the Minister of Foreign Affairs and International Cooperation
Excellence Award in 2015.
• Conducting Assessments for the Dubai Electricity and Water Authority
Award (DEWA) in 2017.
• Evaluating the Dubai Police Award from 2017 to 2019.
• Assessing the Federal Authority for Identity and Citizenship Award in 2020.
• Developing Training Modules for Various Data Quality Process Sections in
the Department in 2020.
• Preparing Abu Dhabi Police Sectors to Meet Excellence Requirements
(ADAEP, MOH) from 2018 to 2020.
• Assessing the Sheikh Hamdan bin Zayed Environmental Award in 2023 with EFQM.
• Evaluating the Dubai Quality Award in 2023.
• Judge in Mohammed Bin Rashid Al Maktoum Business Awards 2024.
Timeline
Quality and Institutional Excellence Expert - Abu Dhabi Civil Defense Authority
01.2020 - Current
University of Melaka - Doctor of Philosophy in quality management and excellence, Business and Entrepreneurship
11.2018 - 11.2023
University of Wollongong Dubai - Master of Quality Management, Business Administration and Management, business administration
01.2015 - 10.2016
Quality and Institutional Excellence Specialist - Abu Dhabi Police
02.2014 - 01.2020
Excellence Coordinator - Emergency and Public Safety Department
03.2013 - 02.2017
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