Anas Mohamed
Abu Dhabi
Summary
Results-driven Mechanical Engineer with strong expertise in EV diagnostics, warranty management, and technical support across premium automotive and electric vehicle brands. Skilled in managing claims, service processes, and customer communications while ensuring compliance with manufacturer standards. Experienced in software updates, troubleshooting, and technical reporting, with additional capabilities in delivering staff and customer training. Adept at collaborating with cross-functional teams, leveraging CRM systems, and driving operational efficiency. Committed to supporting sustainable mobility through high-quality service delivery.
Overview
4
4
years of professional experience
Work History
Service Advisor
Tesla
01.2026 - Current
- Customer Interaction: Greeting and assisting customers in person, via phone, or online to schedule vehicle service or address concerns.
- Vehicle Diagnostics: Collaborating with technicians to understand vehicle issues and communicate repair details to customers.
- Service Coordination: Managing service appointments, tracking repair progress, and ensuring timely completion of tasks.
- Product Knowledge: Staying updated on Tesla vehicle features, software updates, and service procedures to provide accurate information.
- Problem Solving: Resolving customer inquiries about maintenance, warranties, or service policies efficiently.
- Feedback Collection: Gathering customer feedback to improve service quality and relay insights to internal teams.
Service Advisor
NIO MENA
Abu Dhabi
09.2024 - Current
- Managed warranty and insurance claims, ensuring accurate documentation and compliance with manufacturer and policy guidelines. Assisted customers in navigating claims processes to provide a seamless experience.
- Prepared detailed repair quotations, coordinating with technicians, parts departments, and insurance companies to ensure cost transparency and efficient service approvals.
- Delivered technical training to staff and customers on vehicle features and maintenance.
- Utilized CRM systems for service tracking, customer follow-ups, and feedback management to enhance satisfaction.
- Performed vehicle software updates and worked with diagnostic systems to resolve software-related issues.
- Conducted upselling of accessories, advising customers on vehicle enhancements.
- Utilized diagnostic systems to identify and troubleshoot software-related issues, collaborating with technical teams to resolve complex problems quickly.
Customer Sales Advisor
Carlito's Car
Dubai
12.2021 - 10.2023
- Achieved and exceeded monthly sales targets by leveraging strong product knowledge and effective sales techniques.
- Managed customer relationships through proactive communication and follow-up using CRM systems, resulting in a high customer satisfaction rate.
- Collaborated cross-functionally with sales teams and departments to streamline processes and enhance service delivery.
- Demonstrated proficiency in resolving customer inquiries and issues promptly, ensuring a positive customer experience.
Education
Bachelor's degree - Mechanical Engineering
Arab Academy for Science & Technology
01.2020
Skills
- Warranty & Insurance Claims Management
- EV Diagnostics & Software Updates
- Technical Support & Troubleshooting
- After-Sales Service Management
- Customer Relationship Management (CRM)
- Service Quotation & Documentation
- Technical Training Delivery (Staff & Customers)
- Quality Assurance & Process Compliance
- Automotive Service Operations
- Time Management
- Interpersonal Communication
- Critical Thinking
- Creative Problem Solving
- Attention to Details
- Results Oriented
- Achievement Driven
- Full Vehicle Scanning
- Software Resetting & Reprogramming
- Pre-Delivery Car Programming
- Microsoft Office
Languages
Arabic
English
German
Websites, Portfolios and Profiles
https://www.linkedin.com/in/anasamin1997/
Training
- EV Technical Course, NIO MENA
- TOT, NIO MENA
Timeline
Service Advisor
Tesla
01.2026 - Current
Service Advisor
NIO MENA
09.2024 - Current
Customer Sales Advisor
Carlito's Car
12.2021 - 10.2023
Bachelor's degree - Mechanical Engineering
Arab Academy for Science & Technology