ANAS MOHAMMED
Summary
Seeking a creative and challenging position within an organization that offers opportunities for self-improvement and leadership. Committed to contributing to the growth of the organization through the application of technical, innovative, and logical skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Operation Management and Customer Service
Aspire European Academy
09.2023 - Current
- Partnered with other departments to facilitate seamless issue escalation when necessary.
- Labour law's customer support pro services
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Collaborated with team members to share best practices and improve overall service quality.
- Streamlined call handling processes for increased efficiency and reduced wait times.
- Met customer call guidelines for service levels, handle time and productivity.
- Created and maintained detailed database to develop promotional sales.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Customer Service and Operations Analyst
Meccademia Educational Institute
12.2021 - 06.2023
- Provided exceptional support for customers, leading to increased loyalty and repeat business.
- Handled escalated customer complaints professionally, working towards mutually agreeable resolutions while preserving the company''s reputation.
- Visa process and pro works
- Supported management in decision-making processes by providing detailed reports on operational activities and performance outcomes.
- Mentored junior team members, sharing industry best practices and fostering professional growth within the organization.
- Evaluated current policies and procedures against industry standards, recommending changes as needed to ensure compliance with regulations.
- Boosted sales revenue by skillfully promoting diverse service options.
- Answered constant flow of customer calls with minimal wait times.
Education
Master Of Commerce - Business Administration And Management
IMTS
Kerala07.2020
Bachelor Of Commerce - Business And Managerial Economics
CALICUT UNIVERSITY
Kerala06.2018
Skills
- Call center experience
- Product Knowledge
- Customer Focus
- Ms office
- Complaint Handling
- Negotiation
- CRM Software
- Customer Service
- Customer communications
- Inbound phone calls
Certification
- MS office
- FTCP
- Sales certified
- Zoho
Personal Information
- Passport Number: P3706985
- Date of Birth: 05/11/1997
- Nationality: Indian
- Visa Status: Resident
Projects
A STUDY ON INVESTMENTHABITS OF PEOPLE WITH SPECIAL REFERENCE ΤΟ TEACHERS
Disclaimer
I declare that the details and information given above are complete and true to the best of my knowledge.
Timeline
Operation Management and Customer Service
Aspire European Academy
09.2023 - Current
Customer Service and Operations Analyst
Meccademia Educational Institute
12.2021 - 06.2023
Master Of Commerce - Business Administration And Management
IMTS
Bachelor Of Commerce - Business And Managerial Economics
CALICUT UNIVERSITY
- MS office
- FTCP
- Sales certified
- Zoho
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