ANAS MOHAMMED
Dubai,UAE
Summary
Experienced professional with a strong background in customer service and complaint handling. Demonstrates expertise in negotiation, CRM software, and branch operations. Proven track record of achieving customer service excellence through effective communication and ethical decision making. Skilled in customer engagement, call centre operations, and fostering internal department communication. Committed to maintaining high standards of customer service orientation and interpersonal communication.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Branch Manager - Academics
Aspire European Academy
Dubai, UAE
09.2023 - Current
- Customer service And operations
- Labour law's customer support pro services
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Collaborated with team members to share best practices and improve overall service quality.
- Academic Advising and counseling
- Hr operations ,Recruiting visa processing .
- License renewal company formation.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Mentored employees to develop competent staff.
Center Manager - Academics
Meccademia Educational Institute
Dubai Uae
12.2021 - 06.2023
- Provided exceptional support for customers, leading to increased loyalty and repeat business.
- Handled escalated customer complaints professionally, working towards mutually agreeable resolutions while preserving the company''s reputation.
- Visa process and pro works
- Supported management in decision-making processes by providing detailed reports on operational activities and performance outcomes..
- Worked closely with admissions department to streamline the admission process for new entrants.
- Evaluated current policies and procedures against industry standards, recommending changes as needed to ensure compliance with regulations.
- Boosted sales revenue by skillfully promoting diverse service options.
- Answered constant flow of customer calls with minimal wait times.
- Compared past and current student reports to assess and determine changes and growth.
- Assisted customers in making informed decisions by providing detailed product information.
- Performed administrative duties contributing towards smooth store operations.
Education
Master Of Commerce - Business Administration And Management
Annamalai University
IndiaBachelor Of Commerce - Business And Managerial Economics
CALICUT UNIVERSITY
Skills
- Complaint Handling
- Negotiation
- CRM Software
- Customer Service
- Customer communication
- Branch operations
- Customer service excellence
- Customer service orientation
- Internal department communication
- Ethical decision making
- Call centre experience
- Customer engagement
- Interpersonal communication
Certification
- MS office
- FTCP
- Sales certified
Languages
English
Hindi
Malayalam
Arabic
Personal Information
- Passport Number: P3706985
- Date of Birth: 05/11/1997
- Nationality: Indian
- Visa Status: Resident
Driving license
UAE - AUTOMATIC DRIVING LICENSE
Timeline
Branch Manager - Academics
Aspire European Academy
09.2023 - Current
Center Manager - Academics
Meccademia Educational Institute
12.2021 - 06.2023
Master Of Commerce - Business Administration And Management
Annamalai University
Bachelor Of Commerce - Business And Managerial Economics
CALICUT UNIVERSITY
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