Anas Naser Aldeen
Dubai -
Summary
Proven leader with extensive experience adept in staff supervision and customer engagement. Excelled in leveraging problem-solving skills and POS system expertise to enhance store performance and customer satisfaction. Achieved significant improvements in efficiency and sales, demonstrating a strong ability to meet and exceed targets through innovative strategies and team development.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
Jawhara Jewellery LLC
2021.12 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Sales Officer
Jawhara Jewellery LLC
2021.12 - 2023.10
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Responded to customer needs by answering questions and providing detailed information about products and service .
- Cultivated strong relationships, establishing trust and loyalty among clients.
- Handled returns and exchanges and repairs professionally, resolving customer issues while adhering to company policies.
- Wrapped, boxed and weighed bakery department products.
Retail Sales Associate
Joseph Jewellery
2014.04 - 2020.08
- Greeted customers and helped with product questions, selections, and purchases.
- Receiving customers repairs and following with workshop to provide the best after sales service
- Assisted in setting up promotional displays to attract customer attention and boost sales.
- Managed inventory to prevent stock shortages, ordering new items as necessary
Retail Sales Executive
Peraskeva
2012.09 - 2015.03
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Increased customer satisfaction by resolving issues promptly and professionally.
- Handled cash transactions accurately and efficiently while adhering to all company policies and procedures related to cash handling.
Education
Business Administration
Izhevsk Technical University ( ИЖГТУ )
Izhevsk, Russia12.2015
Skills
- Problem Solving
- Customer Service and Engagement
- Time Management
- Staff Supervision
- POS System
- Microsoft Office
- Direct Sales
Languages
Arabic
English
Russian
Timeline
Assistant Store Manager
Jawhara Jewellery LLC
2021.12 - Current
Sales Officer
Jawhara Jewellery LLC
2021.12 - 2023.10
Retail Sales Associate
Joseph Jewellery
2014.04 - 2020.08
Retail Sales Executive
Peraskeva
2012.09 - 2015.03
Business Administration
Izhevsk Technical University ( ИЖГТУ )
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