Anas Shaaban
OPERATIONS DIRECTOR
Dubai
Summary
Hospitality operations executive with 19+ years of progressive experience leading multi-site F&B operations across hotels, restaurants, cloud kitchens, and emerging hospitality concepts in the UAE. Balances P&L ownership, launch readiness, and service consistency across multiple venues, with direct accountability for budget control and expansion planning. Strengthens site performance through structured training, operational discipline, and faster execution at branch level.
Overview
2
2
Languages
7
7
Certifications
19
19
years of professional experience
2
2
years of post-secondary education
Work History
Director of Operations
DK Global Holding
Dubai
2021.06 - 2026.08
- Managed daily operations for hotel food & beverage outlets across Damac Mall Street, Cour Jardin, and Canal Views properties, ensuring seamless service delivery.
- Oversaw and coordinated operations across multiple cloud kitchens and F&B incubator brands to enhance service offerings and operational synergy.
- Head of Deployment, Robot Haus — own all operational and deployment strategy for the company's F&B robotic service division; delivered 3 major successful robotics deployment projects across the UAE.
- Budget ownership — manage and control the full company operating budget across all business units.
- Growth strategy — develop and execute expansion and growth plans, including catering operations oversight for efficient, scalable execution.
Assistant Operations Manager - Operations Manager
Dynamic Hospitality
2016.12 - 2020.12
- Responsible for a 5-brand, 10-branch portfolio: Tike Taste of Istanbul (JBR - Sahara), La Postreria (JBR, City Walk, Souk Al Bahar), Bennigan's (Downtown), Ghazal El Sham (JBR - City Walk), Earth fruit yogurt (City Walk - Sahara).
- Revenue growth — drove year-on-year revenue growth across the portfolio through menu engineering, upselling training, and sales-focused floor management.
- Cost control — reduced overall operating costs through tighter procurement control, waste reduction, and labor cost management.
- Staff retention — cut staff turnover by improving workplace conditions, training structures, and team leadership practices.
- Expansion — led 5 outlet openings end-to-end, coordinating with contractors, interior and graphic designers on concept, menu engineering, and full pre-opening setup.
- Governance — promoted from Assistant Operations Manager to Operations Manager within the group, reflecting sustained performance across the brand portfolio.
Restaurant General Manager
Tike Restaurant (Taste of Istanbul), Dynamic Hospitality
2014.12 - 2016.11
- Full P&L accountability — managed entire restaurant operations including staffing, guest experience, scheduling, and quality/cleanliness standards.
- Sales monitoring — tracked daily sales and labor costs against budget, identifying and correcting deviations in real time.
- Delivery & complaints — monitored home delivery performance trends and personally handled customer complaints and feedback resolution.
- Compliance — maintained hygiene, food safety, and stock-level standards in line with company and government requirements.
Floor Manager / Accounting Officer
Helio Lounge
2012.12 - 2014.11
- Team leadership — ran a multi-national floor team of 50 staff per shift, owning service quality, venue setup, and cash-up accuracy.
- Financial control — managed petty cash auditing, procurement, receivables, and monthly P&L reporting; secured weekly and monthly cash and credit deposits.
- Training & incentives — led group training and development, running daily briefings, target-setting, and an upselling incentive program (Employee of the Month).
- VIP relations — built direct rapport with key VIP clients and regular guests, ensuring consistent service standards were met.
Floor Supervisor
Reem Al Bawadi Group
2009.09 - 2012.11
- Opening team member — part of the opening team for the Sheikh Zayed Road and Downtown branches.
- Team management — supervised a multi-national floor team of 62 staff, owning service delivery, venue setup, and full cash-up accuracy.
- Revenue focus — tracked promotional and upselling incentives to grow average spend per table in line with venue targets.
Captain Waiter
Sawari Restaurant
2007.04 - 2009.08
Skills
Multi-unit & multi-brand operations
Pre-opening & expansion
Team leadership (200 staff)
Cloud kitchen & delivery ops
P&L ownership & budgeting
Menu engineering & cost control
Vendor & contractor management
Micros POS
Maitre'D
AX Dynamics (ERP)
Revenue management
KPI dashboard reporting
SOP development
Compliance audits
Labor planning
CAPEX planning
Contract negotiation
Education
Bachelor of Business Administration -
Tishreen University
Syria 2006.09 - 2008.08
Certification
HACCP Training, 2013 / 2026
Timeline
Director of Operations
DK Global Holding
2021.06 - 2026.08
Assistant Operations Manager - Operations Manager
Dynamic Hospitality
2016.12 - 2020.12
Restaurant General Manager
Tike Restaurant (Taste of Istanbul), Dynamic Hospitality
2014.12 - 2016.11
Floor Manager / Accounting Officer
Helio Lounge
2012.12 - 2014.11
Floor Supervisor
Reem Al Bawadi Group
2009.09 - 2012.11
Captain Waiter
Sawari Restaurant
2007.04 - 2009.08
Bachelor of Business Administration -
Tishreen University
2006.09 - 2008.08