Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Anaïs Viel

Anaïs Viel

Dubai

Summary

Wellness industry expert and passionate with comprehensive understanding of operational efficiency and client-focused service delivery. Expertise in team leadership and implementing service quality improvements. Highly reliable and adaptable, consistently fostering collaborative work environment and driving results through effective problem-solving and communication skills.

Overview

17
17
years of professional experience

Work History

Administrator and receptionist

Buro Beauty
01.2024 - Current
  • Coordinate the schedules of a 20-person team, ensuring efficient staffing and smooth operations.
  • Strategically plan and manage team vacation schedules to maintain operational continuity.
  • Manage relationships with suppliers, overseeing orders for retail and professional products to maintain optimal stock levels.
  • Oversee inventory management, ensuring timely product stock renewal and accurate invoice organization in the system.
  • Assist medical professionals with clinic procedures, ensuring adherence to safety and quality standards.
  • Address and resolve guest complaints, handling issues with professionalism and ensuring high levels of customer satisfaction.
  • Respond promptly to client inquiries via phone, email, and messaging platforms, maintaining effective communication and fostering strong client relationships.
  • Conduct detailed salon and clinic tours, showcasing our premium services to guests.
  • Provide exceptional customer service by managing reservations and welcoming guests, ensuring a seamless, luxury experience
  • Drive product sales – Contribute to 40% of total retail sales by recommending and promoting products to clients.

Head Spa receptionist and designated trainer

Four Seasons DIFC
01.2022 - 12.2023
  • Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
  • Escorted clients to spa areas, treatment rooms, and offices.
  • Handled sensitive client information discreetly while adhering to privacy regulations and company policies.
  • Handled payments and processed credit card transactions.
  • Assisted in inventory management to maintain adequate supply levels for spa treatments and retail products.
  • Communication with spa team members.
  • Consistently kept reception area clean and tidy and maintained presence at desk area.

Hostess at Mina Brasserie

Four Seasons DIFC
12.2020 - 01.2022
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.

Wellness complex receptionist

Bota-Bota overwater Spa
06.2019 - 12.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.

Therapist and receptionist

St Regis 5* Resort
07.2017 - 05.2019
  • Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
  • Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
  • Enhanced client relationships through excellent customer service and effective communication skills.
  • Ensured seamless front desk operations by handling phone inquiries, appointment bookings, payment processing, and record-keeping effectively.
  • Managed appointment scheduling efficiently, optimizing the use of available time slots while minimizing wait times for clients.
  • Increased salon revenue by upselling additional services and retail products to clients.
  • Processed payments, entering sales in register for prompt customer service.
  • Efficiently managed inventory levels of supplies and retail products while minimizing waste.
  • Mentored junior therapists by sharing knowledge about advanced techniques, enhancing team performance as a whole.

Therapist and receptionist

Yummy Mummy, Pregnancy Day Spa
01.2017 - 06.2017
  • Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results for mother to be.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Enhanced client relationships through excellent customer service and effective communication skills.
  • Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
  • Processed payments, entering sales in register for prompt customer service.

Therapist and receptionist

Serenity Beauty
12.2015 - 12.2016
  • Enhanced client satisfaction by providing personalized beauty consultations and recommending suitable treatments.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Mentored junior beauticians helping them refine their skills while offering guidance on best practices.
  • Fostered a welcoming atmosphere that encouraged repeat business from satisfied customers.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.

Beauty Therapist Cosmetic Seller

Yves Rocher
08.2008 - 06.2015
  • Developed strong relationships with clients through attentive listening, empathy, and genuine care for their beauty concerns.
  • Stayed up-to-date on industry trends and product knowledge by attending regular training sessions and workshops.
  • Helped achieve monthly sales goals by consistently meeting or exceeding personal targets set by management.
  • Enhanced client loyalty through consistent follow-up on their cosmetic needs and preferences.
  • Offered make-up tips and popular tutorials in alignment with latest trends.
  • Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
  • Performed waxing, body wrap application, and facials to improve overall skin condition.
  • Mentored new hires, resulting in stronger staff development and increased productivity.

Education

Beauty Therapist And Cosmetics Adviser Diploma -

Academy of Esthetic
Nice, France
08-2012

Skills

  • Spa operations
  • Employee motivation
  • Service Excellence
  • Scheduling coordination
  • Sales and promotion
  • Efficient Data Management
  • Thorough Review Skills
  • Document Management
  • Health and safety

Languages

English
Advanced (C1)
French
Bilingual or Proficient (C2)

Timeline

Administrator and receptionist

Buro Beauty
01.2024 - Current

Head Spa receptionist and designated trainer

Four Seasons DIFC
01.2022 - 12.2023

Hostess at Mina Brasserie

Four Seasons DIFC
12.2020 - 01.2022

Wellness complex receptionist

Bota-Bota overwater Spa
06.2019 - 12.2019

Therapist and receptionist

St Regis 5* Resort
07.2017 - 05.2019

Therapist and receptionist

Yummy Mummy, Pregnancy Day Spa
01.2017 - 06.2017

Therapist and receptionist

Serenity Beauty
12.2015 - 12.2016

Beauty Therapist Cosmetic Seller

Yves Rocher
08.2008 - 06.2015

Beauty Therapist And Cosmetics Adviser Diploma -

Academy of Esthetic

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