ANAS MADMUJ
Dubai
Summary
Detail-oriented Business Banking Officer with 7+ years of banking experience. Highly skilled in Business Banking EDD protocols and AML compliance policies, consistently ensuring professional efficiency and customer satisfaction. Committed to punctuality, trained in business banking operations, and possess excellent knowledge of SME and corporate legal documentation for various legal structures incorporated by UAE economic authorities & Free Zones. Expertise in these areas allows for effective navigation of banking industry complexities and provision of exceptional client service.
Overview
10
10
years of professional experience
Work History
Business Service Officer
Abu Dhabi Islamic Bank (ADIB)
2019.04 - Current
- Built and managed CASA and deposit portfolio exceeding AED 180 Million within Business Banking Division.
- Handled, monitored, followed up and escalated cases to meet service level agreements (SLA) and turn-around-time (TAT).
- Retained and grew portfolio of relationships by networking with internal departments and clients to obtain new leads.
- Operated in self-directed environment with minimal input to solve problems and implement resolutions.
- Managed effective action plans to respond to audit discoveries and compliance violations.
- Maintained excellent attendance record, consistently arriving to work on time.
- Senior Officer in Charge: Supervised Business Banking staff in 1 of 3 Business Banking hubs in Dubai Area.
Business Call Center Shift Supervisor
Abu Dhabi Islamic Bank
2017.07 - 2019.04
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers on daily basis with positive attitude and focused on customer satisfaction and SLA compliance.
- Received multiple positive reviews both internally and externally acknowledging dedication to excellent customer service and work efficiency.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected SLA.
Office Coordinator
Quest Insurance Brokers L.L.C
2014.12 - 2015.08
- Handled inward calls averaging 40 business related calls daily
- Data entry & file archiving of all work produced documentation
- Insurance Underwriting
- Insurance Policy preparation
Education
BBA - Finance & Business Studies
University of Dubai
DubaiHigh School Diploma -
Dubai International School
Garhoud, Dubai2012
Skills
- Teamwork and contribution
- Self-motivated nature
- Customer Service & Relationship Management
- Steady energetic approach in fast-paced environments
- Analytical thinking & problem solving
- Training experience
- Excellent verbal & written communication
- Consultative Sales Techniques
Accomplishments
- Directly contributed with reduction of official KYC & EDD forms by 60% while maintaining the same accuracy outcome levels of original Enhanced Due Diligence process by collaborating with Marketing & Products Teams by providing necessary consultation & advice over a period of several months.
- Documented and resolved account opening and operational processes which led to shorter TAT.
- Worked with Online Banking and Operations business departments to develop and deliver personalized solutions to both customers and staff.
- Nominated to represent own department in collaboration with a team of 7 team leaders in the development of non-individual Account Opening Forms and Booklets.
- Top achieving Business Banking Officer for 8 consecutive quarters.
- Top performing call center agent for 4 consecutive quarters.
- Designated Business Service Officer for training new team members in a monthly training program which amounted to 14+ of fresh new joiners to Business Banking Division.
- Assigned to periodically supervise teams of 5+ business banking staff to enhance staff productivity, efficiency, and client satisfaction ratings in Business Hubs across Dubai.
Additional Information
- Date of Birth: May 6, 1995
- Nationality: Canada
- Background: Living in United Arab Emirates since 1998.
- Languages: Proficient in English and Arabic.
- Proficient with CRM software & MS Office
Timeline
Business Service Officer
Abu Dhabi Islamic Bank (ADIB)
2019.04 - Current
Business Call Center Shift Supervisor
Abu Dhabi Islamic Bank
2017.07 - 2019.04
Office Coordinator
Quest Insurance Brokers L.L.C
2014.12 - 2015.08
BBA - Finance & Business Studies
University of Dubai
High School Diploma -
Dubai International School
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