Anastasia Gomzova
Dubai,United Arab Emirates
Summary
Energetic, reliable, and ready to make an impact!
I’m a motivated and dependable professional with a solid background in hospitality, customer service, and team management. I’m all about staying organized, keeping things running smoothly, and jumping in wherever needed to get the job done. Whether it’s handling admin work, managing day-to-day operations, or using tools like Word, Excel, PowerPoint, and Outlook. I’ve got it covered.
I work well with others, love finding smart ways to solve problems, and always bring a positive vibe to the team. From leading projects to lending a hand behind the scenes, I’m here to make things easier, faster, and better for everyone.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Operations Manager Sales / Admin
GRID Property
Dubai, United Arab Emirates
08.2024 - Current
- Coordinate through emails, send the proper documents and invoices, be available by phone, build strong team relationships, and serve as the main point of contact when needed.
- Negotiated contracts with suppliers for cost-effective procurement of resources.
- Managed inventory efficiently to minimise stockouts and overstock situations.
- Optimized workflow procedures with strategic planning and team coordination.
- Managed vendor relationships to ensure timely delivery of services.
- Register and sign an agreement between new agencies/brokerages and our company to establish terms for future collaboration.
- Maintaining regular communication with all departments: IT, Finance, Strategy, and Marketing to ensure smooth operations.
- Make necessary office purchases using the Alaan card and submit final reports to the Finance Department.
- Complete and submit booking forms as required.
- Submit permit requests when required and coordinate with building management for any approvals or facility-related needs.
- Raise purchase requests (PR) through DocuSign.
- Organize brokerage breakfast events in the sales gallery, coordinate with vendors, and ensure the process runs smoothly.
- Provide the sales team with agent packs and all necessary project-related documents, working closely with the marketing team to ensure everything is up to date and aligned.
Sales Agent – Property Management
AX Capital
Dubai, UAE
02.2024 - 07.2024
- Promote and sell property management services to landlords and investors
- Serve as the main point of contact for property owners
- Explain the full scope of management services offered, including snagging, key handover, tenant coordination, and maintenance
- Guide new clients through the onboarding process and documentation
- Ensure keys and access are properly transferred and documented
- Coordinate with developers and snagging teams to inspect and finalize handovers
- Arrange professional photos and listings
- Advertise properties and find suitable tenants
- Conduct viewings and handle rental negotiations
- Coordinate move-ins, move-outs, and renewals
- Handle tenant inquiries and concerns
- Ensure rent collection, deposit handling, and service charge payments
- Provide regular financial updates and statements to the property owner
- Coordinate any required maintenance or repair work
- Liaise with approved vendors and track service quality
- Offer a hassle-free, fully managed service so property owners can relax knowing their investment is in good hands
Business assistant to CEO / Office manager (admin)
Vicekeeper
Dubai, UAE
05.2023 - 01.2024
- Performed administrative tasks including answering calls, writing emails, and scheduling meetings.
- Prepared documents to be reviewed and presented by the board of directors, executives, and other committees.
- Assisted with meeting preparation.
- Performed basic accounting tasks and booked travel for the CEO.
- Kept records of corporate documents, records, and reports.
- Provided hospitality to all guests.
- Managed petty cash reimbursements and reconciliation.
- Maintained communication with vendors.
- Processed invoices, ensuring timely payments.
- Researched industry trends, contributing to strategic planning.
Real Estate Sales Manager
WOW RED (SLS Hotel)
Dubai, UAE
11.2022 - 05.2023
- I developed relationships with brokerage companies and agents to foster long-term business growth.
- I coordinated promotional events and engaged with the community to drive sales volume.
- I showcased the advantages and benefits of our products to potential customers and urged them to make purchases.
- Carried out day-to-day duties accurately and efficiently.
Personal Assistance To Chief Executive Officer
Luxury World Key Group
Dubai
09.2020 - 11.2022
- As the point of contact for executives, employees, clients, and external partners, I was responsible for managing information flow accurately and timely.
- I handled executives' calendars and arranged meetings, as well as managed travel and accommodation bookings.
- Additionally, I tracked expenses and prepared reports on a weekly, monthly, or quarterly basis.
- I overseed the performance of clerical staff and maintained office supplies.
- I formatted communication materials and screened phone calls and distributed correspondence.
- I also organized and maintained the filing system, planned events and conferences, and reminded managers of important tasks and deadlines.
Special Events Coordinator
Kuredu Island Resort and Spa
Maldives
03.2019 - 03.2020
- Supervised staff during events, maintained efficient performance.
- Coordinated set-up and clean-up for each event for quick facilities.
- Staffed events by maintaining roster of available personnel and reliable service providers.
- Organized and implemented Symbolic wedding ceremonies, candle light dinners, proposals, private couple romantic cruise dinners and other events with as many as 2-25 guests.
- Following Kuredu Standard Operating Procedures.
- Submitted to F&B office the following: Banquet Event Order, monthly and yearly reservations, Statement of Accounts, open email coordination and incident report.
- Ensured that event checklist is being followed before, on and after activities.
- Successfully delivered on tasks within tight deadlines.
Event Staff Member / Head Hostess
Red Scarf
Manama, Bahrain
10.2013 - 04.2014
- Coordinated schedules and timelines for events.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Set up event facilities and equipment and organized supplies.
- Performed post-event tasks.
- Welcomed guests to events, checked invitations and oversaw proper seating.
- Optimized guest satisfaction with food and beverages by quickly addressing requests and complaints.
- Talked to coworkers using electronic devices such as computers and radios.
- Welcomed guests and directed each person to desired party, room or activity.
Education
Diploma Certificate / Bachelor degree -
University of Service Tourism And Hospitality
01.2003 - 01.2009
Certificate - Tourist Management
A.F. Conto
Certification - Computer Training And Fast-Type
MJK Education
Skills
- Hospitality
- Customer service
- Administrative experience
- Management experience
- Marketing
- Microsoft Word
- Microsoft Excel
- PowerPoint
- Outlook
- Internet Knowledge
- Adobtable
- Team player
- Accountable
- Reliable
Certification
- Fitness And Group Training Consultant, Moscow, Russia, Russia, 04/01/15
- Tourist Management, Moscow, Russia, Russia, 10/01/06
- Computer Training And Fast-Type, Moscow, Russia, Russia, 03/01/01
Languages
English
Russian
Contact References
- Miss Chaima Harraz, GRID Property, Operations Manager Sales & Marketing, +971 50 933 1698
- Miss Chaima Mtiri, WOW RED (SLS Hotel), Sales Director, +971 52 127 19 96
- Miss Olga Demchuk, Vicekeeper, Co-Founder, +971 55 542 73 71
- Miss Irina Mishanina, Luxury World Key Group, Strategy manager, +971 58 517 80 96
Timeline
Operations Manager Sales / Admin
GRID Property
08.2024 - Current
Sales Agent – Property Management
AX Capital
02.2024 - 07.2024
Business assistant to CEO / Office manager (admin)
Vicekeeper
05.2023 - 01.2024
Real Estate Sales Manager
WOW RED (SLS Hotel)
11.2022 - 05.2023
Personal Assistance To Chief Executive Officer
Luxury World Key Group
09.2020 - 11.2022
Special Events Coordinator
Kuredu Island Resort and Spa
03.2019 - 03.2020
Event Staff Member / Head Hostess
Red Scarf
10.2013 - 04.2014
Diploma Certificate / Bachelor degree -
University of Service Tourism And Hospitality
01.2003 - 01.2009
Certificate - Tourist Management
A.F. Conto
Certification - Computer Training And Fast-Type
MJK Education
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