Anastasia Marfina
Dubai
Summary
- Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
- Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Manager
Curl Therapy
03.2021 - 11.2022
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
Manager
Tajemniczy Ogród
12.2019 - 04.2020
- Maintaining appropriate stock levels for the bar
- Assigning tasks assigned for bar staff and follow up with them
- Developed relationship with regular customers while encouraging others to become return customers through excellent customer service
- Performing consistent check-ins to ensure satisfaction and address complaints swiftly
- Kept track of tabs accurately and handled money responsibly.
Clothing Sales Associate
CTOK
09.2013 - 12.2019
- Performing cash processing and card payments
- Responsible for tracking sales and making sure the register was even at the end of the day
- Offered personalized customer service to all customers to support satisfaction and loyalty.
- Often assisted customer service staff with returns throughout the day.
- Maintained a clean and organized store environment for optimal customer experience and ease of locating merchandise.
- Restocked shelves and organized displays in alignment with merchandising standards.
Clothing Sales Associate
IKEA
09.2018 - 09.2019
- Approach customers who require additional help
- Identifying needs by asking the right question and advise them with the best solution
- Ensure the shop in excellent condition as new and the IKEA product range is presented in ways that inspire and satisfy customers
- Keeping the area of responsibility clean, tidy, priced and fully stocked and ensure that the IKEA basic merchandising standards are in place at all times to give customers a positive shopping experience.
- Restocked shelves and organized displays in alignment with merchandising standards.
- Maintained a clean and organized store environment for optimal customer experience and ease of locating merchandise.
- Offered personalized customer service to all customers to support satisfaction and loyalty.
Manager
Rai International/India Masala
08.2015 - 01.2017
- Greeting guests
- Created a cross-training program ensuring staff members were able to perform confidently and effectively in all positions
- Increased customer engagement on company social media accounts by 20% through interactive promotions and contests
- Provided extensive health and safety training to all staff members, achieving a score of 99% from the Restaurant Health Inspection Committee
- Giving information about specials, handle special requests
- Accomplished multiple tasks within established timeframes.
Education
EUROPEAN LAW - European Law
EUROPEAN HUMANITIES UNIVERSITY
VILNIUS, LITHUANIA01.2015
GYMNASIUM NO.1 -
BREST
01.2013
MUSIC SCHOOL NO1 -
CHORAL SINGING, PIANO
01.2012
Skills
- MS Excel
- MS Word
- Macros
- Team Leadership
- Time Management
- Staff Management
- Staff Training and Development
- Excellent interpersonal skills and the ability to maintain a positive attitude in high-stress situations
Languages
- Russian, Native
- English, Fluent
- Polish, Fluent
- Lithuanian, Beginner
Skills
- Quick learning ability
- Flexibility
- Time management
- Team Player
- Problem solver
Training
- COMPLETED BARTENDER COURSE SAINT PETERSBURG ACADEMY 'PRESTIGE' IS (DECEMBER 2018 - JANUARY 2019).
- ATTENDED INTERNATIONAL MUSIC FESTIVAL IN MOSCOW (RUSSIA), ZYWIEC ZDROJ (POLAND), BRATISLAVA (SLOVAKIA), BRNO (CZECH REPUBLIC), MINSK (BELARUS), WARSAW (POLAND), WIEN (AUSTRIA)
- ATTENDED INTERNATIONAL COMMUNICATION SUMMIT AT WORLD FUTURE ENERGY SUMMIT AT EXPO, VILNIUS, LITHUANIA 2014.
- COMPLETED 1 YEAR COURSE OF GYMNASTIC (BREST, BELARUS)
Languages
English
Advanced (C1)
Polish
Upper intermediate (B2)
Russian
Advanced (C1)
Lithuanian
Elementary (A2)
Timeline
Manager
Curl Therapy
03.2021 - 11.2022
Manager
Tajemniczy Ogród
12.2019 - 04.2020
Clothing Sales Associate
IKEA
09.2018 - 09.2019
Manager
Rai International/India Masala
08.2015 - 01.2017
Clothing Sales Associate
CTOK
09.2013 - 12.2019
EUROPEAN LAW - European Law
EUROPEAN HUMANITIES UNIVERSITY
GYMNASIUM NO.1 -
BREST
MUSIC SCHOOL NO1 -
CHORAL SINGING, PIANO
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