ANASTASIYA SLAVGORODSKAYA
Dubai
Summary
Results-driven sales and marketing expert with a decade of experience in the Middle East, consistently surpassing goals and enhancing customer satisfaction. Proficient in telemarketing services and customer relationship management. Demonstrated success in seamlessly coordinating extensive enterprise projects in an international environment. Actively engaged in industry events, providing essential admin support, and fostering collaboration across departments to drive the company towards its objectives.
Overview
9
9
years of professional experience
Work History
Marketing Specialist/ Enterprise Coordinator
Kaspersky Lab Middle East
10.2020 - Current
- Responsible for Telemarketing services for the META region, including lead qualification, CRM system updates, and Data Management.
- Managed administrative tasks, scheduling, and correspondence.
- Supported the Marketing department in project coordination.
- Assisted in planning and executing company Digital and Offline events.
- Maintained accurate records and provided essential admin support.
Reservations Sales Manager
FIVE Palm Jumeirah
10.2017 - 03.2020
- Oversaw guest reservations with a focus on accuracy and exceptional customer service.
- Optimized room occupancy and revenue through efficient booking processes.
- Collaborated cross-functionally to ensure seamless coordination between reservations and on-site services.
- Maintained up-to-date knowledge of room availability, rates, and promotions.
- Implemented effective reservation policies to enhance efficiency and guest satisfaction.
Guest Relation Executive
EMAAR
02.2015 - 09.2017
- Served as main point of contact for VIP guests and kept hotel departments briefed on individual requirements.
- Managed and improved customer service functions for reception and lounge areas.
- Checked documentation and corrected issues in prompt fashion.
- Directed staff to handle needs for individual guests to resolve issues and generate positive customer experiences.
Education
Manager of Foreign Economic Activity - International Economy
Donetsk National Technical University
Ukraine07.2009
Skills
- Communications Management
- Customer Research
- Database Management
- Business Administration
- Project Management
- Event Planning
- CRM Management
- Data Collection
- CRM Software
- Microsoft Office
- Team Leadership
- Customer Meeting Organization
- Team Collaboration
Languages
English
Advanced (C1)
Russian
Bilingual or Proficient (C2)
Timeline
Marketing Specialist/ Enterprise Coordinator
Kaspersky Lab Middle East
10.2020 - Current
Reservations Sales Manager
FIVE Palm Jumeirah
10.2017 - 03.2020
Guest Relation Executive
EMAAR
02.2015 - 09.2017
Manager of Foreign Economic Activity - International Economy
Donetsk National Technical University
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