Anayo Ekeanya

· Growth Launcher who single handedly built African Community in UAE from the scratch without any historical base

· Single handedly designed the strategies and SWOT analysis used to penetrate African Community in UAE

· Constantly met target right from the second month

· Grew revenue constantly by 30% and above each month

· Grew acquisition every month by 25% or more every month

· Build and roll-out marketing strategies, go-to-market plans and sales plans ensuring the successful market penetration, ensuring that hundreds of thousands of African expats will relate and benefit by the use of products and services within the UAE

· Build and roll-out action and sale plans to increase the amount and number of daily and monthly remittance transactions for the corridor through community activities

· Work closely with internal functions like Direct and Indirect Sales, Digital Marketing, Partnerships, etc. to ensure all activities and actions are properly executed based on the go-to-market and sale strategy for the African communities in UAE

· Build and manage a network of specialists, promoters, influencers, ambassadors, community leaders among the African communities, in UAE

· Drive user on boarding (customer acquisitions) and loyalty of usage for products and services, mainly remittances, following the KPIs and targets defined by the UAE Head of Sales

· Organize, manage, and participate daily, multilevel events, to build a community within your communities and boost brand awareness. Coordinate with Digital Marketing, PR and Communication teams to ensure brand consistency and awareness

· Become the voice of the communities towards internal functions, indicating where to fine-tune products and services to satisfy the needs of users

· Ensure that the product and communications resonate deeply among the communities

· Increase reach and availability in the market and ensure product performance through effective branding, user engagement and direct marketing activities

· Check and track the availability of physical products across the designated areas within reseller shops, online channels, physical distribution channels etc.

· Set and implement social media and communication campaigns to align with marketing strategies

· ATM Cards Management and Distribution

l Managed customers key accounts(SMB,Enterprise), maintaining a long term relationship with accounts and maximizing sales opportunities

l Maximized sales opportunities for mobility and fixed products

l Maximized sales opportunities for the Digital segment of Etisalat.[Cloud,M2M,SVT, Smart messaging, A2P, Web Security, Office 365 and Data Center and other IT Solutions )

l Excellent knowledge in selling SaaS products

l Ensured customer satisfaction and engagement

l Tracking, analyzing and understanding customer’s business and buying criteria; anticipating their needs and translating into present and future requirements for ICT services.

l Managing entire sales cycle including customer profiling, account planning, lead generation

l Effectively managing negotiations with customers, finalizes proposals/Contracts with customers.

l Establishing productive, professional relationships with key personnel in assigned customer accounts

l Meeting assigned targets for profitable sales volume and strategic objectives in assigned accounts

l Responding to customer requests and needs with priority to satisfy the customer

l Operational process of processing orders in the system

l Preparing daily reports on excel, word and CRM

l Closing sales on phone and in physical and virtual meetings daily

l Managing above 200 corporate accounts and fostering good public relationship

l Corporate relationship management with efficient handling of all corporate issues

l Renewal of contractual plans of corporate organisations with Etisalat

• Building and maintaining relationships with clients and key personnel
• Designed relationship strategies as catalyst for opportunities
• Managed accounts of clients efficiently, following up to advise and proffered solutions
• Prepared proposal on behalf clients to enable them secure approval for debt reduction by banks and other creditors
• Conducted business reviews to ensure clients are satisfied with their products and services.
• Alerted the sales team to opportunities for further sales within key clients.
• Attending meetings with clients to build relationships with existing accounts.
• Achieved and met KPI’s as set by the Head of Sales.
• Working closely with Account Managers and Sales Consultants.
• Descalating and resolving areas of concern as raised by clients.
• Carrying out client satisfaction surveys and reviews.
• Monitoring company performance against service level agreements and flagging potential issues.
• Reviewed more than 45 electronic client files a day, surpassing basic average of 30 files
• Efficient management of the CRM daily
• Expert Management of escalated customer