Anchal Sharma

IT Engineer

Avizva Solutions Private Ltd.

Gurgaon

12.2021 - Current

Working as Software IT Engineer.
Managed and monitored system performance to ensure high availability and reliability of IT services
Installed, configured, and maintained operating systems and supported various infrastructure components and applications.
Provided technical support and troubleshooting for systems-related issues, including O365 services such as Exchange Online, Microsoft Teams and OneDrive for Business.
Worked closely with other IT Engineers to address evolving business needs and deliver IT support accordingly.
Implemented regular system maintenance plans including security patching and updates to protect against cyber threats.
Ensured all servers and applications were up to date with monthly security patches from Microsoft and third-party vendors.
Maintained endpoint and server operating systems, including planning and executing yearly OS upgrades.
Managed daily data backups and implemented redundancy strategies to ensure business continuity; conducted monthly backup restoration tests.
Support IT systems and infrastructure services, ensuring quick issue resolution within agreed SLAs.
Maintained availability for IT infrastructure systems through proactive monitoring and prompt incident response.
Monitored system performance and generated regular reports on system health and resource usage.
Collaborated with Compliance, IT, HR, and Security teams to enhance system automation, security posture, and vulnerability management
Developed and maintained documentations for the software and hardware systems
Installed, configured and maintained computer systems
Manage Test Cases Creation, Test Cases Execution, Defect Management to evaluate software
Analyze and Coordinate with Software Developers and Business Analyst to evaluate software and its functionalities.
Conducted Regression Testing and submitted results to Developers
Optimized Test Cases to maximize success of manual software testing.
Identified and tracked Defects with Project ADMIN PORTAL, MEMBER PORTAL and supported Developers with resolution tactics.
Worked closely with different stakeholders to develop innovative solutions for the functionality Issues.