Ancito Hugnac
Dubai City,U.A.E.
Summary
Accomplished professional with expertise in problem analysis, risk management, and crisis handling, complemented by a strong foundation in budgeting knowledge and procurement procedures. Demonstrates leadership excellence and decision-making capabilities, ensuring quality assurance through service quality reviews and incident management. Skilled in accounts payable and receivable processes, report generation, and customer engagement strategies to drive service excellence. Adept at prioritizing tasks to meet organizational goals while maintaining a focus on customer satisfaction and operational efficiency.
Overview
22
22
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Senior Supervisor - Community Management
Dubai Holding Community Management
Dubai City
08.2015 - Current
- Provided training and guidance to junior staff members, enhancing overall team performance.
- Maintained high standards of accuracy and quality in data entry and recordkeeping.
- Maintained strict adherence to company standards, resulting in consistent quality of work output.
- Implemented health and safety regulations, ensuring a safe workplace for all employees.
- Scheduled staff and delegated assignments to adequately cover operational and project requirements.
- Ensured top-quality customer service, resulting in high client satisfaction ratings.
- Communicated policy changes and business priorities to streamline operational tasks.
- Created an inclusive work environment through fair treatment practices fostering diversity and equality among staff members.
- Updated office management on theteam's activities and progress at weekly meetings.
- Coordinated with other department heads for efficient workflow management.
- Assessed Service Provider's performance on amonthly basis and implemented corrective actions.
- Created and submitted progress reports to upper management.
- Led team meetings to foster open communication and problem-solving.
- Improved team morale with regular feedback sessions and recognition of achievements.
- Achieved increased productivity by streamlining business processes and systems.
- Partnered collaboratively with other departments to determine optimum schedules for special projects.
- Developed new policies and procedures, improving operational efficiency.
- Conducted individual appraisals, set KPI targets, and devised professional development plans to improve the Service Provider's performance.
Supervisor
Nakheel Properties PJSC
Dubai
08.2015 - Current
- Manages and supervises complex/residential buildings and Master Community (Discovery Gardens,Masakin AlFurjan, Al Badrah Residences, Jumeirah Heights Residences, International City Residencies, and retail shops)
- Led team meetings, and ensured clear communication among all members.
- Delegated tasks appropriately, and achieved a balanced workload among team members.
- Resolved customer complaints promptly, resulting in increased customer satisfaction rates.
- Implemented company policies effectively,and maintained high standards of service delivery.
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
- Ensured smooth operations with regular maintenance checks.
- Identified potential risks and mitigated them through proactive measures.
- Observed worker activities to assess safety compliance and identify enforcement gaps.
- Estimated costs, generated reports, and maintained detailed records.
- Manage day-to-day issues related to infrastructure and FM services at the designated sites
- On-time escalation of incidents/complaints to relevant stakeholders such as Security and other Business partners of Nakheel PJSC
- Review all infrastructure and building-related drawings before providing NOCs for Business Partners or other external Stakeholders
- Daily, weekly, and monthly service request follow-up with Site Supervisors/Engineers (MEP, Fire, Civil
- Cleaning, Lifts, Security, Waste management, Landscape, Irrigation, Pest control)
- Planned Preventive Maintenance coordination- Weekly, monthly life cycle monitoring of contractor work to maintenance plan (MEP, Fire, Lifts, Cleaning, and Pest control)
- Maintain good condition and efficiency of building equipment assets
- Coordinate with the service provider's Manager/Engineers/Supervisors in all duties and tasks
- Conduct scheduled and regular building inspections, ensuring that all building and master community equipment are in good operational status
- Risk management, Quality & Safety, Sustainability - Review and ensure contractors comply with any provided guidelines and regulations through procedures and practices
- Coordinate a quality system through procedures and practices
- Management of risk associated with buildings and sites with quality of service delivered for customers, residents, and owner satisfaction
- Deliver sustainable practices and minimize utility consumption
- Budgeting and forecasting + Review/Approve CAPEX & OPEX expenditure preparations
- Review budget costing and allowances, track targets
- Review and approval of WIs (Work Instructions), verify quotations, manage follow-through and closeout
- Ensure that all approved projects implemented on-site are within the allowable yearly budget
- Review & propose additional budget as needed
- Maintain records, documents, and service details per master community and building assigned
- Daily coordination with supervisors/engineers to deliver compile and file building-specific information and reports including contractor service sheets, inspection, DLP, reactive, PPM, schedules, expenditures, etc
- Examine and verify invoices
- For future reference, tracking, checking, and audits
- Verify work completion and preparation of snag/de-snag reports on completed projects and highlight to
- Business Partners Management for immediate rectification and resolution
- Manage & attend to customers ' complaints to resolve them before due time to ensure the best service quality
- Manage the performance of service providers by conducting on-site supervision and inspection, ensure that compliance with preventive and reactive tasks as per the agreement
- Highlight additional requirements for improvement in master communities and building operational costs such as refurbishing of assets, enhancements to communities, ideas for increasing the quality of services, and concepts for saving costs
- Improve the quality of community living and resident's experience and maintain efficient operations in terms of costs
- Coordinate and consult with different departments like Infrastructure, Security, Customer care and
- Owner's Association to ensure smooth operation on site
- Coordinate and consult with different authorities like Dubai CivilDefense, Dubai Police, DEWA, Trakhees, and CID
- Review, inspect, and approve all completed jobs rendered by service providers, ensuring they are to standard as per agreement
- Upload Annual PPM plan and tasks sheet on EAM software, ensuring that PPM plan & schedules are adhered to by the service provider as per agreement
- Attend emergency calls like fire, flooding, and lift man trapped, the like, or as needed
- Monitor consumption of electricity, water, and TSE meters for infrastructure areas including updating monthly utility trackers, and justifying utility variances before raising RFQ for management approval
- Prepare MIS reports (weekly, monthly, and annual) as required by higher management
Technical Administrator
Khadamat Facilities Management LLC
Al Ain City, Abu Dhabi
08.2009 - 07.2015
- Joint venture Company of Mubadala and Serco ME)
Electrical Technician cum Facilities Coordinator
UAE University
12.2006 - 08.2009
Maintenance Technician / Senior Technician
Dubai Properties LLC, under Dubai Holdings
Dubai
06.2006 - 11.2006
Receiving Clerk
Citigroup Business Process Solution Pte Ltd, Floor PB
Makati City
08.2003 - 03.2006
Production Service Crew / Trainer
Super Value Inc, South Mindanao Food Chain CorpCagayan De Oro City, Philippines
Cagayan de Oro city
11.2002 - 07.2003
Education
Master in Management - Engineering Management
Philippine Christian University
Dasmarinas, Cavite 07.2022 - 03.2024
Bachelor of Science - Industrial Technology, Electrical Engineering Technology
University of Science and Technology of Southern Philippines
Cagayan de Oro City, Philippines 06.2002 - 03.2003
Associate's degree - Electrical Engineering Technology
University of Science and Technology of Southern Philippines
Cagayan de Oro City, Philippines 06.1999 - 03.2002
Skills
- Problem analysis
- Risk Management
- Crisis handling
- Budgeting knowledge
- Service quality reviews
- Report generation
- Procurement procedures
- Accounts Payable and Receivable (AP/AR)
- Quality Assurance
- Leadership Excellence
- Decision making
- Ability to prioritize
- Customer service excellence
- Customer engagement
- Incident Management
Certification
- Institute of Occupational Health and Safety (IOSH)
- Community Association Institute Associate M-100
- Fire Warden and First Aider
- Green Globe Emerging Professional
- Professional Regulations Commissions (Philippines)
- Institute of Integrated Electrical Engineers of the Philippines Inc.
Languages
English
Advanced
Arabic
Elementary
Tagalog
Proficient (C2)
Affiliations
- Basketball
- Playing Musical Instrument
- Cooking
- Singing
- Swimming
- Reading
- Camping
- Hiking
- Farming
Timeline
Master in Management - Engineering Management
Philippine Christian University
07.2022 - 03.2024
Senior Supervisor - Community Management
Dubai Holding Community Management
08.2015 - Current
Supervisor
Nakheel Properties PJSC
08.2015 - Current
Technical Administrator
Khadamat Facilities Management LLC
08.2009 - 07.2015
Electrical Technician cum Facilities Coordinator
UAE University
12.2006 - 08.2009
Maintenance Technician / Senior Technician
Dubai Properties LLC, under Dubai Holdings
06.2006 - 11.2006
Receiving Clerk
Citigroup Business Process Solution Pte Ltd, Floor PB
08.2003 - 03.2006
Production Service Crew / Trainer
Super Value Inc, South Mindanao Food Chain CorpCagayan De Oro City, Philippines
11.2002 - 07.2003
Bachelor of Science - Industrial Technology, Electrical Engineering Technology
University of Science and Technology of Southern Philippines
06.2002 - 03.2003
Associate's degree - Electrical Engineering Technology
University of Science and Technology of Southern Philippines
06.1999 - 03.2002
- Institute of Occupational Health and Safety (IOSH)
- Community Association Institute Associate M-100
- Fire Warden and First Aider
- Green Globe Emerging Professional
- Professional Regulations Commissions (Philippines)
- Institute of Integrated Electrical Engineers of the Philippines Inc.
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