ANCUTA STANCU

• Write and send clear, brand-aligned crew member communications in a timely and accurate manner
• Analyse OCR, NPS, and Skypad data to identify trends and areas for improvement, share insights regularly and help shape guest experience strategies
• Log, track and manage all event-related requests through a centralized tracker
• Review and update inflight and lounge menu cards in collaboration with relevant departments
• Support the team with well-structured, visually consistent ad-hoc presentations and reports
• Maintain a well-organized internal folder structure for easy team access. Document internal SOPs and processes

• Ensured passenger safety and comfort by effectively managing cabin crew and conducting pre-flight briefings
• Oversaw in-flight operations, including cabin cleanliness, meal service, and adherence to safety protocols
• Managed and resolved passenger inquiries, concerns, and emergencies to ensure a positive travel experience
• Coordinated with ground staff and flight crew to ensure seamless flight operations from boarding to disembarkation
• Conducted crew evaluations, training sessions, and performance assessments to enhance team efficiency
• Collaborated with various departments to maintain regulatory compliance and uphold aviation standards
• Conducted Familiarization Flights for trained cabin crew
• Documented Service, Customer Feedback, Safety, Safety and Security and Aviation Health incidents according to Company’s Procedures and systems
• Deputize, as required

First Class : April 2023 - August 2024

Business Class : July 2016 - April 2023

Economy Class : November 2014 - July 2016

• Proficient cabin crew with experience in Economy Class, Business Class, First Class and VIP Charter Flights
• Conduct cabin safety and security checks
• Ensure safety and comfort of the guests
• Providing personalized customer service to high profile guests, VIPs, Royal Family members, media representatives and ambassadors flying in First Class
• Experienced in delivering onboard service while remaining in the boundaries defined by airline policies and protocols
• Competent at providing leadership by responding to a variety of onboard emergency and non emergency situation
• Ability to work under pressure and be flexible
• Demonstrating experience in responding to medical emergencies and administering First Aid and CPR
• My licence is valid for Airbus 350, Airbus 380, Boeing 777 and 787

• Keep track of the invoices issued by executors
• Update the Costs Report for 3 portofolios
• Maintain relationship with clients and respond to requests from them

• Record supplier invoices
• Being responsible for the correct management of the supplier accounting operations
• Maintaining relations with suppliers and scoring with them
• Grain trading - issuing the calculations for charged trucks and getting invoices from farmers

• Updating debtors records
• Tracking down debtors
• Understanding and recording debtors situations and issues
• Negotiating payment plans
• Preparing debtor statements
• General administrative duties