Ancy George

· Lead, mentor, and supervise a team of sales coordinators to ensure high performance and accountability.

· Coordinate with sales representatives and account managers to process orders, generate quotations, and track client communications.

· Maintain and update CRM systems, sales reports, and customer databases.

· Monitor and ensure timely fulfillment of sales orders and client requests.

· Liaise with production, logistics, finance, and other departments to ensure smooth execution of sales processes.

· Assist in preparing sales forecasts, budgets, and performance reports.

· Resolve client issues or complaints effectively.

· Develop standard operating procedures (SOPs) for sales support functions.

· Provide training and onboarding to new sales coordination team members.

· Identify areas for improvement in the sales support process and recommend solutions.

• Compiled essential data into useful spreadsheets enhancing overall understanding of business performance.
• Streamlined office operations by implementing efficient administrative procedures.
• Coordinated travel arrangements for executives, contributing towards seamless business trips without disruption.
• Facilitated internal communications with clear and concise memos and bulletins.
• Maintained high levels of data accuracy for smooth business operations by conducting regular database audits.
• Provided comprehensive secretarial support to the managing director, ensuring smooth daily operations within the executive suite.
• Enhanced team productivity for better project completion rates through effective schedule management.
• Prepared detailed reports for streamlined decision-making processes using various software applications proficiently.
• Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
• Effectively managed incoming and outgoing mail to maximise office efficiency.
• Maintained smooth-running business operations by delegating priorities to staff abilities.