Summary
Overview
Work history
Education
Skills
Websites
Languages
Timeline
Generic
Ancy Joseph

Ancy Joseph

Sharjah,United Arab Emirates

Summary

Highly organized Administrative Professional with 5+ years of experience in office administration, customer service, and technical support. Skilled in scheduling, travel co-ordination event planning and expense management. Proven ability to streamline processes, boost productivity, and maintain compliance. Adept at using Microsoft Office Suite, Salesforce,JIRA, and modern collaboration tools to support business operations and executive teams.

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work history

Administrative Assistant

PRTC group
Sharjah, United Arab Emirates
01.2020 - 02.2023
  • Organized weekly staff meetings and logged minutes for corporate records.
  • Streamlined administrative procedures to improve overall operational effectiveness.
  • Provided support to other departments, resulting in a 20% increase in overall productivity across organization.
  • Assisted with budget preparation and expense management, resulting in a 25% reduction in overall expenses.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems, ensuring compliance with industry standards.
  • Interacted with vendors, contractors and professional service personnel to establish procedures, receive orders, direct activities and communicate instructions.
  • Oversaw monthly inventory activities, including materials monitoring or requisition and supply stocking or restocking.
  • Organized training for employees, resulting in a 50% increase in the quality of work and a 40% decrease in errors.

Application Support Analyst

Binary Fountain
Trivandrum, India
12.2019 - 10.2020


  • Managed portfolio of accounts helping to ensure customer success from client goal setting and guidance on best practice to perform quarterly business reviews.
  • Created and maintained KYC's and detailed product documentation.
  • Involved in Client Management/API configurations and Client Audits.
  • Improved ticketing resolution time by 25% by applying strategic problem solving techniques.
  • Worked with Engineering resources to resolve technical issues via Salesforce and JIRA.
  • Indulged in Root Cause Analysis for cases which requires Development/ Product teams involvement to rectify complex application issues, enhancing reliability by 30%.
  • Engaged in trend analysis and proactively identify and flag off potential issues.
  • Ensured 95% of Customer SLAs are consistently met through diligent tracking.
  • Assisted with developing customer use cases and other special projects for Managed Services Team.
  • Trained entry-level colleagues on company protocols best practices and procedures.

Customer Service Executive

Allianz Cornhill
Trivandrum, India
10.2015 - 03.2017


  • Promptly handled an average of 80 customer enquiries (emails and calls) on a daily basis with professionalism and courtesy.
  • Streamlined the claims processing system, reducing average claim resolution time by 30% and improving customer satisfaction scores by 22% within the first year.
  • Proactively identified and resolved a recurring issue with the policy renewals, resulting in a decrease in customer churn and a 10% increase in policy renewals.
  • Collaborated with the underwriting department to refine risk assessment guidelines, which increased the accuracy of customer quotes and boosted cross-selling success by 25%.
  • Exceeded quantitative metrics on customer satisfaction, customer retention and enquiry volume.
  • Escalated files with significant indemnity exposure to supervisor for further investigation thereby reducing the fraudulent claims by 3% annually.
  • Collaborated with legal counsel to make organizational claims decisions aligning with the governing laws.
  • Posted payments to accounts with 98% accuracy and maintained records.

Education

Bachelor of Technology - Computer Science

Government Engineering College Idukki
Kerala / India
06.2010 - 07.2014

Skills

  • Office Tools: MS Office Suite,Google Workspace
  • Business Software: Salesforce, JIRA
  • Administration: Calendar & Travel Management, Meeting Coordination, Budget Preparation, Document Management
  • Operations Support: Data Entry, Vendor Management, Inventory Control, Expense Tracking
  • Soft Skills: Communication, Time Management, Customer Service, Problem Solving, Team Collaboration

Websites

Languages

English
Native
Malayalam
Native
Tamil
Beginner
Hindi
Beginner

Timeline

Administrative Assistant

PRTC group
01.2020 - 02.2023

Application Support Analyst

Binary Fountain
12.2019 - 10.2020

Customer Service Executive

Allianz Cornhill
10.2015 - 03.2017

Bachelor of Technology - Computer Science

Government Engineering College Idukki
06.2010 - 07.2014

Similar Profiles

Create profile
Ancy Joseph