Ancy Ann Sam

Monitored social media channels for mentions, comments, and discussions related to the brand

• Responded to comments, messages, and inquiries in a timely and professional manner,
• Fostered a positive and supportive community atmosphere
• Managed online discussions and responded to genuine user comments, concerns, and questions. Managed approximately 40 queries and concerns from the investors per day.
• Developed and curated content that resonates with the target audience
• Implemented strategies to increase audience engagement and participation
• Encouraged discussions, polls, and other interactive content to stimulate community involvement
• Handled and resolved conflicts or negative comments diplomatically
• Moderated user-generated content to ensure it aligns with the brand's guidelines and values
• Provided insights and recommendations based on data to optimize community engagement
• Worked closely with other departments, such as marketing, customer support, and product teams, to align community efforts with overall business objectives
• Stayed up-to-date with social media trends, platform updates, and industry news
• Acted as a liaison between the community and the brand, collecting feedback and insights
• Shared valuable feedback with internal teams to improve products or services
• Be prepared to handle crises or negative situations on social media professionally and efficiently.
• Maintained detailed records of all activities related to each project or initiative, ensuring accurate reporting and documentation for future reference.
• Conducted needs assessments to identify gaps in services or resources within the community, leading to targeted improvements in program offerings.
• Developed a comprehensive social media strategy to increase online presence and foster a sense of unity among community members.

• Managed incoming calls from customers and addressed inquiries on time
• Developed and maintained strong customer relationships to ensure customer satisfaction
• Conducted market research to analyze competitors' pricing strategies and product offerings
• Analyzed customer feedback to identify areas of improvement in products or services offered by the company
• Provided exceptional customer service by responding quickly to customer needs and requests
• Negotiated contracts with vendors to secure discounts on products or services required for operations
• Performed detailed analysis of existing accounts to identify cross-selling opportunities
• Identified new business opportunities through cold-calling potential clients
• Generated sales report every week for management review
• Collaborated with team members to develop creative solutions for complex problems encountered during the sales process
• Developed positive and collaborative relationships with peers, customers, and company managers
• Built and maintained a customer database and contact lists
• Coded and input customer orders, pricing information, and additional data into the computer system
• Cold-called potential customers to build relationships and increase sales
• Listened to and resolve customer complaints regarding services, products, and personnel
• Collaborated with other departments to coordinate resources needed by the sales team.

• Since I worked in the same company, my job role and duties were also the same.