Anda Khupiso
Cape Town,RSA
Summary
Accomplished IT professional with extensive expertise in IT documentation creation, mobile application development, and virtualisation technology. Demonstrates proficiency in technical support provision, operating systems expertise, and information systems testing. Skilled in IT inventory maintenance and multitasking efficiency, with a strong understanding of ITIL frameworks and ticketing system expertise. Adept at remote desktop support and fluent in IT terminology. Committed to leveraging skills to enhance organisational efficiency and drive technological innovation.
Diligent Information Technology Technician with strong problem-solving abilities and knack for troubleshooting technical issues. Proven skills in hardware and software maintenance, coupled with excellent communication abilities. Committed to enhancing IT infrastructure and ensuring seamless technology operations for organizations.
Overview
3
3
years of post-secondary education
5
5
years of professional experience
Work history
IT Technician -IT Operations Engineering & Support
Wynn Al Marjan Island
Ras al-Khaimah, United Arab Emirates
2026.01 - Current
Managed full lifecycle service requests and technical incidents via ServiceNow daily. Resolved incidents quickly in line with Wynn luxury service standards. Installed, configured, and upgraded device hardware and software components. Troubleshot complex hardware and software faults for critical repairs. Audited and maintained software licensing across estate continuously. Maintained 100% operational compliance and security through licensing checks. Developed and managed technical documentation and knowledge-base articles. Streamlined future IT operations and enabled user self-service support.
IT System Support
Tsogosun
Mosselbay, South Africa
2023.04 - 2025.12
Resolved incidents faster by managing ServiceDesk Plus tickets end to end.
Improved environment stability by administering Microsoft Azure during incident handling.
Reduced deployment friction by configuring virtual machines with Nutanix Prism tools.
Raised customer satisfaction levels by delivering positive, attentive service throughout support.
Junior IT Technician
VulaMedia Cafè
Mosselbay , South Africa
2021.02 - 2021.08
Managed inventory of IT assets, ensuring optimal utilisation without any shortages or excesses. Ensured continuity of service through proactive monitoring of network infrastructure health. Instructed staff on software usage, enhancing their productivity. Implemented data backup protocols, safeguarding critical information from potential loss or corruption.
Education
High School Diploma - COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES
South Cape College
South Africa 2019.01 - 2021.12
Skills
IT documentation creation
Technical support provision
Operating systems expertise
Information systems testing
IT inventory maintenance
Multitasking efficiency
ITIL frameworks
Ticketing system expertise
Remote desktop support
IT terminology fluency
Timeline
IT Technician -IT Operations Engineering & Support
Wynn Al Marjan Island
2026.01 - Current
IT System Support
Tsogosun
2023.04 - 2025.12
Junior IT Technician
VulaMedia Cafè
2021.02 - 2021.08
High School Diploma - COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES
South Cape College
2019.01 - 2021.12