Andi Husandi Natakusumah
Dubai,UAE
Summary
Gulf-Experienced Professional Admirable Customer Service & Client Relations Familiar with admin tasks Inventory Control Strong Team Spirit & Leadership Capability Menu Engineering High Commitment to Service Excellence Forecasting Budgeting
Overview
20
20
years of professional experience
Work History
Operations Manager Siddharta By Buddha Bar
Grosvenor House and Le Royal Meridien Hotel By Marriot
07.2023 - Current
- Designed strategy and action plans with aggressive timelines for implementation.
- Supervised, developed and conducted performance evaluations for managers.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Planned and executed marketing activities to improve property brand and increase revenue.
- Handled problematic guest to assist lower-level employees and maintain excellent guest service.
Corporate Bar Manager
Soho Garden Palm Jumeirah & Meydan , Sekoya Management LLC
10.2021 - 07.2023
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies, providing 90% improvement over prior onboarding process.
- Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise.
- Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Assistant General Manager
Ramusake & Coper Dog, DoubleTree By Hilton JBR
09.2018 - 03.2020
Bar and Operation Manager
Mahiki Dubai , Jumeirah Beach hotel
01.2015 - 08.2018
Head Bartender
Mahiki Dubai Jumeirah Beach Hotel
05.2012 - 01.2015
Head Bartender
Grosvenour House Hotel
09.2009 - 12.2012
Head Bartender
Shangrila Hotel
03.2004 - 04.2009
Education
Bachelor’s Degree - Hotel and Tourism
Sahid University
Jakarta , Indonesia 2002
Skills
- Training and Development
- Verbal and written communication
- Training and mentoring
- Mixology expertise
- Cost controls
- Safe food handling
Timeline
Operations Manager Siddharta By Buddha Bar
Grosvenor House and Le Royal Meridien Hotel By Marriot
07.2023 - Current
Corporate Bar Manager
Soho Garden Palm Jumeirah & Meydan , Sekoya Management LLC
10.2021 - 07.2023
Assistant General Manager
Ramusake & Coper Dog, DoubleTree By Hilton JBR
09.2018 - 03.2020
Bar and Operation Manager
Mahiki Dubai , Jumeirah Beach hotel
01.2015 - 08.2018
Head Bartender
Mahiki Dubai Jumeirah Beach Hotel
05.2012 - 01.2015
Head Bartender
Grosvenour House Hotel
09.2009 - 12.2012
Head Bartender
Shangrila Hotel
03.2004 - 04.2009
Bachelor’s Degree - Hotel and Tourism
Sahid University
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