Andjela Panic
Dubai
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Outlet Supervisor
Rixos Premium Dubai
02.2024 - Current
- Outlet Supervisor F&B experience
- Developed and implemented strategies to increase sales and profitability within the outlet
- Supervise and oversee operations in all Food and Beverage outlets
- Ensure customer satisfaction through promoting excellent service
- Anticipate guests' needs and respond promptly to guests' requests, ensuring guest satisfaction
Supervisor of Operations
Caffe Ljermuntov
11.2022 - 10.2023
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
Hostess
Hotel Majdan
05.2020 - 08.2021
- Welcome guests entering the dining establishment
- Answered customers' questions about hours, seating, current wait time and other information
- Greeted guests upon arrival, providing a warm, welcoming atmosphere to enhance customer experience
- Assisted wait staff by taking guests drink orders, clearing tables and processing payments
Secretary at CNP
Centar za Planiranje poslova CNP.d.o.o
01.2020 - 05.2020
- Answered multi-line phone system and enthusiastically greeted callers.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Education
High School Diploma -
School of Design
Belgrade Serbia 05.2001 -
Skills
Customer satisfaction
Complaint handling
Multitasking
Team leadership
Excellent communication
Cash handling accuracy
Employee motivation
Sales promotion
Cash control
Teamwork
Problem-solving
Team building and motivation
Timeline
Outlet Supervisor
Rixos Premium Dubai
02.2024 - Current
Supervisor of Operations
Caffe Ljermuntov
11.2022 - 10.2023
Hostess
Hotel Majdan
05.2020 - 08.2021
Secretary at CNP
Centar za Planiranje poslova CNP.d.o.o
01.2020 - 05.2020
High School Diploma -
School of Design
05.2001 -
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