Andre Collins

• Managed HR services to support the overall business strategy of the company in collaboration with management
• Developed and implemented HR policies, procedures, and strategies that aligned with the company's business goals.
• Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
• Identified and implemented new recruitment processes that improved the speed and quality of hiring, scheduling interviews and negotiating salaries
• Structured compensation and benefits according to market conditions and budget demands.
• Managed employee leaves and attendance, ensuring compliance with company policy and labor laws.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
• Processed payroll and managed employee benefits, ensuring accuracy and timeliness.
• Conducted exit interviews and managed full final settlements, ensuring compliance with labor laws.
• Suggested and implemented new procedures and policies to increase the efficiency of the workforce.
• Maintained an internal HR database for record-keeping of employees.
• Introduced metrics-based performance management system with a heavy emphasis on operating results.
• Created balance in the workplace with a fair play in line with HR policies.
• Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
• Instructed senior leaders on appropriate employee corrective steps.
• Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.

Operations:

• Super headed and guided Day to Day operations, PRO activities, Procurement, Vendor Management including Invoicing
• Reviewed company's strategic plans and developed departmental goals and standards to support vision.
• Successfully maintained & developed corporate relations with Ministry Departments to ensured compliances
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Ensured all legal and regulatory documents are timely monitored, processed and submitted in compliance with local authorities
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Reduced operational risks while organizing data to forecast performance trends.
• Facilitated operational excellence, cost effective processes along with continuous improvement to achieve higher productivity whilst reducing costs
• Actively assisted management with tracking of monthly & annual expenses operational cost aligning it with strategic business goals
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Managed and properly accounted for petty cash issued to facilitate general office activities.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Reported issues to higher management with great detail.
• Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
• Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
• Tracked office supplies and restocked low items to keep team members on-task and productive.
• Monitored and oversaw general cleaning of office in line with company cleanliness standards.
• Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
• Maintained electronic and paper filing systems for easy retrieval of information.
• Developed detailed plans based on broad guidance and direction.
• Defined clear targets and objectives and communicated to other team members.

• Projections and assigning work for the day considering the volumes expected, staff present and Activities forecasted ensuring all SLA are met.
• Ensured Daily Devotions are conducted daily and information cascaded effectively to all staff, which included both process and non-process information.
• Deputized the team in the absence of the line manager on several occasions ensuring all escalations and issues are resolved in a timely manner.
• Reviewed various processes with the manager on regular intervals which helped in streamlining the process and brought out various process related ideas.
• An active member in most of the Process related meetings conducted with our Business area on various occasions.
• Was selected as a Team Coach ensuring all escalation calls, process related queries and error analysis were done on a weekly manner or whenever required by the management.
• Successfully planned & trained staff on the various queues and closely monitored their performance and delivered feedback on a timely basis and helped them achieve their targets and attain BAU
• SME for all the queues and helped the staff in understanding the process and resolving issues promptly.
• Sending EOD mails and other process related mails on time without causing any issues and escalations.
• Audit marshal for the team which involves checking all client information stored in Personal folders are deleted as per Data Retention Policy.
• Ensured all documents containing client information was shredded by EOD adhering to the compliance needs of the Financial Services Authority regulations.
• Maintained up-to-date knowledge of procedures on compliance needs of the Financial Services Authority regulation guidelines ensuring we have nil findings in case of an external Audit.
• Cross-trained and backed up other customer service managers.
• Responded proactively and positively to rapid change.