Summary
Overview
Work History
Education
Skills
Affiliations
Personal Information
Timeline
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Andrea Dias

Andrea Dias

Al Nahda

Summary

Experienced professional with 2 years of success in top-tier organizations in India, skilled in delivering superior customer service and swiftly addressing client concerns. Demonstrated ability in training and mentoring new team members to ensure seamless integration and high performance. Strong problem-solving capabilities and adept at multitasking in fast-paced environments.

Overview

2
2
years of professional experience

Work History

Customer Service Executive

Tech Mahindra
Mumbai
02.2023 - 07.2024
  • Exceptional Client Service Delivery: Played a key role in delivering superior service to clients by addressing a diverse range of inquiries and resolving complex issues with a focus on enhancing the overall customer experience. Demonstrated a commitment to ensuring client satisfaction through thoughtful and proactive engagement.
  • Advanced Communication and Problem-Solving Skills: Developed and honed effective communication skills, enabling the resolution of customer concerns while maintaining a professional and composed demeanor in high-pressure situations. Utilized strategic problem-solving techniques to address and mitigate challenges, ensuring a positive outcome for clients.
  • Proficient in CRM Systems and Multitasking: Excelled in leveraging CRM systems to efficiently manage and track customer interactions, ensuring accurate record-keeping and timely follow-up. Demonstrated the ability to juggle multiple tasks and responsibilities simultaneously, effectively prioritizing and managing workloads to consistently meet and surpass customer expectations.

Customer Service Officer

Teleperformance Global Service (Citi Bank Process)
Mumbai
03.2022 - 02.2023
  • Account Management and Support: Administered and meticulously managed customer savings and credit accounts for Citi Bank, a leading global financial institution, ensuring adherence to the highest standards of privacy and security. Provided comprehensive support and guidance to clients in the effective management of their accounts.
  • Confidentiality and Security: Uphold stringent confidentiality protocols to protect sensitive customer information. Ensured secure handling of account details and transactions to maintain trust and comply with regulatory requirements.
  • Customer Assistance and Issue Resolution: Delivered exceptional service by addressing and resolving a wide range of customer inquiries and issues related to account operations. Assisted clients with account management tasks, including transaction inquiries, balance updates, and account adjustments, thereby enhancing customer satisfaction and retention.
  • Effective Communication: Utilized advanced communication skills to interact with clients via phone, email, and online chat, providing clear and accurate information about account services and resolving any concerns or complications promptly.

Education

MBA - Banking And Financial

NMIMS, Delhi University Mumbai
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01.2025

Bachelor of Commerce - Commerce

Savitribai Phule University Pune
Pune
09-2022

Skills

  • Good listening skills
  • Adaptive in a new workplace
  • Organization and Time Management
  • Email Management
  • CRM Software
  • Technical Support
  • Account Management
  • Customer Relationship Management
  • Issue Escalation

Affiliations

Youth Coordinator
Immaculate conception NYG
Jan 2021 - March 2022

  • Event Organization and Coordination: Played a pivotal role in organizing and executing the Youth Fest, collaborating with both organizers and sponsors to ensure the seamless execution of events. Managed logistics, coordinated activities, and oversaw event details to achieve successful outcomes.
  • Liaison Role: Acted as the primary liaison between event organizers and sponsors, facilitating clear communication and ensuring alignment on event goals and expectations. Successfully coordinated efforts to meet sponsor requirements and enhance event experiences.
  • Community Engagement: Contributed to the planning and implementation of various community activities, demonstrating strong organizational skills and the ability to engage effectively with diverse stakeholders to support the success of youth-focused initiatives.

Personal Information

  • Date Of Birth: 01/31/2000
  • Visa status: Visit Visa

Timeline

Customer Service Executive

Tech Mahindra
02.2023 - 07.2024

Customer Service Officer

Teleperformance Global Service (Citi Bank Process)
03.2022 - 02.2023

MBA - Banking And Financial

NMIMS, Delhi University Mumbai

Bachelor of Commerce - Commerce

Savitribai Phule University Pune

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Andrea Dias