Andrea Gantley
United Arab Emirates
Summary
Motivated professional who is capable to take on any task or challenge on hand along with being skilled in delivering positive experiences. Someone who has proven to be reliable and trustworthy and resilient when faced with challenges.
Experienced VVIP Flight Attendant delivering exceptional service and enhancing passenger satisfaction. Skilled in managing high-profile clientele, ensuring confidentiality, and maintaining calm and polished demeanour under pressure. Successfully improved in-flight experience by personalising services and anticipating needs, leading to repeat clientele and positive feedback.
Overview
14
14
years of professional experience
1
1
Certification
Work history
FIRST CLASS VIP FLIGHT ATTENDANT
ETIHAD AIRWAYS
07.2023 - Current
- Delivered first-class service for eight passengers during exclusive A380 missions.
- Trained on various aircraft including B787, B777, A320, and A380 for diverse operations.
- Provided dedicated service in residence apartment on A380 for enhanced customer experience.
- Executed silver service protocols to ensure high standards of customer satisfaction.
- Exhibited flexibility in adapting to changes in fixed roster schedules.
- Ensured adherence to aviation regulations for optimal safety compliance.
- Engaged in ongoing training sessions to keep updated with industry best practices.
- Mentored junior flight attendants on service protocols and emergency procedures to enhance team performance.
VVIP FLIGHT ATTENDANT
PRESIDENTIAL FLIGHT
05.2019 - 06.2023
- Trained on aircraft including B777, B787, B737, and A340-500.
- Received letters of appreciation for outstanding service.
- Maintained complete confidentiality and flexibility throughout operations.
- Complied with standard operating procedures consistently.
- Ensured meticulous attention to detail in all tasks.
- Followed company regulations to promote safe working environment.
- Conducted aircraft monthly checks, preparing all necessary equipment.
- Submitted flight reports detailing issues and concerns to management.
PREMIUM CLASS FLIGHT ATTENDANT
ETIHAD AIRWAYS
10.2012 - 04.2019
- Providing excellent service for all passengers onboard
- Ensuring comfort and safety of all passengers
- Participating in promotional events and trainings
- Trained aircraft's- A380,A320, A330, B787, B777
- Ensured compliance with safety regulations by conducting pre-flight safety checks and emergency procedures.
- Managed cabin environment by maintaining cleanliness and organisation of seating areas and service equipment.
ADMINISTRATIVE ASSISTANT
THE IRISH GOVERNMENT CORPORATION
02.2012 - 05.2012
- Managing phone calls, weekly dairies
- Data analysis, main with board
- Greeting clients and fielding enquiries, minute taking
Education
Bachelor of Business Administration -
University College Dublin
Dublin, Ireland /2010 - /2012
Diploma of Education -
Stratford college, Dublin
Dublin, Ireland2010
Skills
- Unwavering patience
- Aircraft cleaning duties
- Elite clientele management
- Diverse cuisine understanding
- Aircraft evacuation procedures
- VIP security protocols
Certification
- Silver service excellence training at Emirates Palace
- Irish legal practice and procedure administration course
- Microsoft word, MS excel, MS powerpoint
- Introduction to psychology
- Business writing, graphic design
- Public speaking
-C2C Catering a VIP aircraft online course
-IAP Career College, Executive assistant course
Timeline
FIRST CLASS VIP FLIGHT ATTENDANT
ETIHAD AIRWAYS
07.2023 - Current
VVIP FLIGHT ATTENDANT
PRESIDENTIAL FLIGHT
05.2019 - 06.2023
PREMIUM CLASS FLIGHT ATTENDANT
ETIHAD AIRWAYS
10.2012 - 04.2019
ADMINISTRATIVE ASSISTANT
THE IRISH GOVERNMENT CORPORATION
02.2012 - 05.2012
Bachelor of Business Administration -
University College Dublin
/2010 - /2012
Diploma of Education -
Stratford college, Dublin