Andrea Daniela Chavarro Gallo
Dubai
Summary
Dynamic International Relations professional recognized for driving business growth and developing impactful networking opportunities. Proven expertise in cross-cultural dynamics and global markets that enhances strategic business development initiatives. Dedicated to cultivating strong relationships across diverse sectors to effectively achieve organizational objectives.
Results-driven professional with strong communication, active listening, and problem-solving skills, specializing in navigating complex challenges. Demonstrated success in implementing innovative solutions that drive organizational growth and enhance stakeholder relationships.
Overview
6
6
years of professional experience
Work History
Customer Service Trainer
Es Dubai
Dubai
01.2022 - Current
- Served as a resource person for questions about the company's products or services from both internal staff members and external customers.
- Provided guidance and feedback to employees on how to improve their customer service skills.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Collaborated with managers to ensure that all staff members are up-to-date on changes in policies or procedures related to customer service.
- Monitored team performance during daily operations to ensure adherence to established standards of quality in customer relations.
Student Advisor LATAM
Es Dubai
Dubai
01.2022 - Current
- Advised students on course selection according to their individual interests and abilities.
- Counseled students on how to select appropriate courses for their major program of study.
- Resolved students' personal and interpersonal conflicts with short-term counseling services during school hours.
- Provided guidance and support to students on academic, career, and personal issues.
- Resolved customer complaints via phone, email or social media.
- Contributed to driving sales and supporting the expansion efforts by effectively promoting the school to a diverse group of prospective students.
Business Consultant
Arab Colombian Chamber of Commerce
Dubai
09.2021 - 12.2021
- Explored potential partnerships between companies as a way of expanding marketshare.
- Conducted comprehensive market research to identify industry trends and business opportunities.
- Identified needs of customers promptly and efficiently.
- Used well-developed public speaking skills to pitch business development ideas to company executives and present information to prospective customers.
Event Staff Member
Expo 2020
Dubai
07.2021 - 12.2021
- Provided immediate response to guest inquiries, offering information and resolving issues promptly.
- Greeted guests upon arrival and provided them with event information.
- Engaged with attendees, creating a welcoming and positive event experience.
- Provided customer service support to attendees and answered any questions they had about the event.
Customer Service Representative
FedEx
Bogota
11.2018 - 11.2019
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries via phone, email, and chat.
- Resolved customer complaints promptly and efficiently.
Education
MBA - Project Management
ENEB
Spain01-2019
Specialist - Public Relations
ENEB
Spain08-2017
Graduated - International Relations And Political Science
Universidad Militar Nueva Granada
Colombia07-2017
Degree Course - Security, Logistic And International Trade
Universidad Militar Nueva Granada
Colombia06-2017
Skills
- Teamwork and collaboration
- Multitasking
- Verbal and written communication
- Relationship building
- Problem-solving
- Time management abilities
- Active listening
- Self motivation
- Attention to detail
- Microsoft Office 365
- Microsoft Tools
- CRM
Languages
Spanish
First Language
English
Upper Intermediate (B2)
B2
Accomplishments
- Published a book in environmental management in Bogota, Colombia.
Timeline
Customer Service Trainer
Es Dubai
01.2022 - Current
Student Advisor LATAM
Es Dubai
01.2022 - Current
Business Consultant
Arab Colombian Chamber of Commerce
09.2021 - 12.2021
Event Staff Member
Expo 2020
07.2021 - 12.2021
Customer Service Representative
FedEx
11.2018 - 11.2019
MBA - Project Management
ENEB
Specialist - Public Relations
ENEB
Graduated - International Relations And Political Science
Universidad Militar Nueva Granada
Degree Course - Security, Logistic And International Trade
Universidad Militar Nueva Granada
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