Summary
Overview
Work history
Education
Skills
Certification
Languages
References
Timeline
ANDREA SONIA LOBO

ANDREA SONIA LOBO

DUBAI,UAE

Summary

Specialization in client relationships, administration and customer support. A passion for arts, crafts and creativity with a stunning imagination. Seeking a challenging position with a reputable company. Looking forward for new opportunities and growth. Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction. Flexible customer service team member focused resolving customer concerns and enquiries. Skilled at accurately documenting call details, preparing reports and organising documentation. Offers helpful answers and relevant information to retain business.

Overview

10
10
years of professional experience
1
1
Certification

Work history

Customer Service Specialist

Al Futtaim Automotive
Dubai
09.2014 - Current
  • Managing the reception, greeting visitors and responding to telephone and in-person requests for information.
  • Building rapport, listening, clarifying and managing conversational flow.
  • Managing customers, conflicts and challenging situations.
  • Call center operative in handling customer appointments.
  • Resolving the customer complaints brought to your attention.
  • Ensure customer satisfaction.
  • Write reports and correspondence from dictation and handwritten notes.
  • Dispersed incoming mail to correct recipients throughout the office.
  • Organization and database management.
  • Handover specialist for documents and deliveries.
  • Administrative duties.
  • Made copies, sent faxes and handled all outgoing correspondence.
  • Deliver outstanding service, exceed expectations.
    and build long-term loyalty.
  • Handled other tasks as assigned from time to time.

Client Relations Associate

Rebels By Default
Mumbai, India
06.2013 - 06.2014
  • Event management and coordination between clients and vendors.
  • Mall activations and coordination during promotions and campaigns.
  • Complete exposure to forward facing roles and working under pressure.
  • Brainstorming sessions with the use of my creativity skills.
  • Working as a team to meet deadlines.
  • Backstage setup for videography and photography.
  • Keeping track of inventory.

Education

Diploma - Fashion Designing

SNDT Women's University

Diploma - Hospitality (Aviation

FrankFinn Institute

undefined

Bhavan's College

Skills

  • Microsoft Word
  • Customer queries
  • Public speaking
  • Data analysis
  • Client engagement
  • Customer services
  • Customer experience
  • Office 365 usage
  • Staff training and mentorship
  • Data entry
  • Effective problem solver
  • Excellent time management skills
  • Microsoft Outlook, Word and Excel
  • Call centre operations
  • Event design
  • Guest communications
  • Telephone skills

Certification

Adobe Illustrator, Adobe Photoshop - Vector and Raster Imaging - Wordpress - Web Designing - SAP - Automotive Dealer Management System - First Aid and Safety

Languages

English
Fluent
Hindi
Fluent

References

Available upon request.

Timeline

Customer Service Specialist - Al Futtaim Automotive
09.2014 - Current
Client Relations Associate - Rebels By Default
06.2013 - 06.2014
SNDT Women's University - Diploma, Fashion Designing
FrankFinn Institute - Diploma, Hospitality (Aviation
Bhavan's College - ,

Similar Profiles

Create profile
ANDREA SONIA LOBO