Andreea Didila
Dubai
Summary
Passionate and dedicated customer service professional with a genuine commitment to creating positive and memorable experiences for every
customer. Innovative on connecting with people from diverse backgrounds and take pride in making others feel welcomed, comfortable, and valued through attentive, personalised service. Known for my warm approach, strong communication skills, and ability to remain calm under pressure.
Work collaboratively with my team to deliver the highest standards of service, safety, and professionalism. Am driven by a passion for exceeding expectations and consistently giving my very best in every interaction.
Overview
10
10
years of professional experience
Work History
Brand Ambassador
MZ CAPITAL
09.2025 - Current
- Delivered exceptional customer service, enhancing brand reputation and customer satisfaction.
- Built lasting customer relationships through outstanding communication and personalised service.
- Maintained polished brand image, ensuring consistent adherence to service standards and reinforcing brand values.
- Resolved customer enquiries efficiently, ensuring a positive guest experience.
- Collaborated with colleagues to streamline operations, contributing to seamless guest experiences and operational efficiency.
Cabin Crew
Emirates Airlines
12.2024 - 06.2025
- Delivered personalised, exceptional customer service to enhance passenger satisfaction.
- Assisted passengers with care and professionalism, ensuring a comfortable journey.
- Delivered premium in-flight dining and hospitality.
- Collaborated with crew to create memorable passenger experiences throughout the flight.
- Adapted service to diverse cultures and individual needs.
- Ensured compliance with aviation regulations and company policies throughout all cabin operations.
RECEPTIONIST
Travelodge
Ipswich
12.2022 - 12.2024
- Greeted guests upon arrival to create a positive first impression. with a warm, professional,a positive attitude.
- Greeted guests upon arrival to create a positive first impression. with a warm, professional, a positive attitude.
- Coordinated guest seating arrangements and managed reservations to optimise flow during peak hours.
- Maintained a clean, organised, and welcoming dining environment
- Developed organisational skills by filing and maintaining invoices and customer records.
WAITRESS/HOSTESS
Papa Panda
Ipswich
03.2020 - 12.2022
- Delivered attentive, personalised service to every guest.
- Greeted guests warmly and professionally, creating a positive first impression.
- Managed seating and reservations efficiently during busy service.
- Ensured clean, organised, and inviting dining spaces for enhanced guest comfort.
- Collaborated with colleagues to deliver seamless experiences for all guests.
Waiter Staff
Makrebe Bar and Grill
Ipswich
01.2017 - 03.2020
- Took accurate food and beverage orders, relaying specific dietary requests to kitchen staff to meet diverse customer needs.
- Anticipated guest needs and ensured outstanding serviceManaged multiple tables efficiently in a busy restaurant environment. with efficiency and accuracy.
- Anticipated guest needs and ensured outstanding service Managed multiple tables efficiently in a busy restaurant environment. with efficiency and accuracy.
- Collaborated with team of 15, including waiting and kitchen staff, to deliver seamless dining experiences.
- Coordinated with team to consistently exceed guest expectations through exceptional service.
Education
Fashion and Design -
University of Art Millennium Point
Birmingham01-2017
Business Management -
Solent University
Southampton06-2024
International School -
High School
Birmingham01-2015
Capacity Diploma -
Secondary school "Titu Maiorescu"
Bucharest, Romania01-2011
Skills
- Strong verbal communication
- Organisational skills
- Observant
- Self-motivated
- Multitasking skills
- Customer relationship management
- Cultural adaptability
- Team collaboration
- Detail orientation
- Problem solving
Languages
Romanian
English
Timeline
Brand Ambassador
MZ CAPITAL
09.2025 - Current
Cabin Crew
Emirates Airlines
12.2024 - 06.2025
RECEPTIONIST
Travelodge
12.2022 - 12.2024
WAITRESS/HOSTESS
Papa Panda
03.2020 - 12.2022
Waiter Staff
Makrebe Bar and Grill
01.2017 - 03.2020
Business Management -
Solent University
Fashion and Design -
University of Art Millennium Point
International School -
High School
Capacity Diploma -
Secondary school "Titu Maiorescu"