Andreea Mihai
Abu Dhabi,UAE
Summary
Dynamic professional experienced in B2B and B2C sales, business development, and account management. Proven ability to build client relationships and enhance customer satisfaction. Strong negotiation skills with a focus on achieving sales targets and delivering exceptional service.
Overview
14
14
years of professional experience
8
8
years of post-secondary education
Work history
Career break
Maternity break
Abu Dhabi
01.2022 - Current
Cluster Sales Executive (pre-opening)
Courtyard by Marriott Al Barsha
Dubai, UAE
07.2021 - 07.2022
- Researched sales opportunities and analyzed industry and competitor trends to enhance sales strategy.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Created and managed client contracts, negotiating positive, profitable terms to aid target revenue attainment.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Developed customer loyalty with excellent customer service, leading to repeat business.
Spa Sales Representative / Spa Receptionist
Ritz-Carlton Hotel
Dubai, UAE
01.2021 - 07.2021
- Facilitated seamless guest experiences by managing appointment scheduling and check-in processes.
- Collaborated with spa team to ensure smooth operations and adherence to service standards.
- Maintained accurate records of transactions and appointments to support efficient spa management.
- ·Delivered exceptional customer service while addressing guest inquiries and resolving concerns promptly.
- Helped customers complete purchases, locate items and join reward programs.
- Developed comprehensive knowledge of product offerings to facilitate customer decisions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Assisted in promoting spa services and products through effective communication and upselling techniques.
- Top up seller.
Conference & Events Coordinator (Internship)
Hotel Okura Amsterdam
Amsterdam, The Netherlands
07.2019 - 03.2020
- Managed large-scale events from initial planning to successful completion.
- Developed detailed event proposals, securing key clients.
- Handled contract signing, fee collection, business accounts payable and receivable functions, and event booking activities.
- Led vendor negotiations to obtain cost-effective services and products.
- Planned and coordinated schedules and timelines for all events assigned.
- Designed displays and floor plans to meet client requirements.
- Enhanced client relations by managing and executing high-end corporate events.
- Discussed event requirements with clients and generated custom packages.
- Created detailed event schedules to ensure all tasks were completed on time.
- Streamlined communication channels to ensure seamless event coordination.
Front Desk Receptionist (Internship)
Ritz-Carlton Hotel
Dubai, United Arab Emirates
02.2018 - 08.2018
IT Support & Customer Service Consultant
Acrelec Software
Bucharest, Romania
03.2014 - 03.2016
IT Consultant
Romanian Soft Company
Bucharest, Romania
03.2012 - 03.2014
Education
Bachelor's Degree - Hotel Management
Breda University of Applied Sciences
Breda, The Netherlands 09.2016 - 06.2020
Bachelor's Degree - Business Economics
Academy of Economic Studies
Bucharest, Romania 01.2004 - 01.2008
Skills
- B2B and B2C sales
- Negotiation
- Business development
- Account management
- CRM
- Planning and Coordination
- Detail oriented
- Customer Service
- Client rapport-building
- Lead generation
- Conflict resolution aptitude
- Problem solving
- Interpersonal communication
- Project management
- Upselling expertise
- Time efficiency
- MS Office Suite
- Holder of UAE driving license
- Holder of UAE Visa
Languages
English
Fluent
Romanian
Native
Timeline
Career break
Maternity break
01.2022 - Current
Cluster Sales Executive (pre-opening)
Courtyard by Marriott Al Barsha
07.2021 - 07.2022
Spa Sales Representative / Spa Receptionist
Ritz-Carlton Hotel
01.2021 - 07.2021
Conference & Events Coordinator (Internship)
Hotel Okura Amsterdam
07.2019 - 03.2020
Front Desk Receptionist (Internship)
Ritz-Carlton Hotel
02.2018 - 08.2018
Bachelor's Degree - Hotel Management
Breda University of Applied Sciences
09.2016 - 06.2020
IT Support & Customer Service Consultant
Acrelec Software
03.2014 - 03.2016
IT Consultant
Romanian Soft Company
03.2012 - 03.2014
Bachelor's Degree - Business Economics
Academy of Economic Studies
01.2004 - 01.2008