ANDREI ULMEANU
Abu Dhabi,AZ
Summary
Experienced professional with 10 years of experience in Healthcare markets.
Dedicated to keeping operations efficient and smooth by delivering successful leadership and team management at all levels. Experienced in administering budgets, overseeing personnel needs and solving routine and complex problems.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
3
3
Certificates
Work History
ASSISTANT MANAGER
ADNOC OCCUPATIONAL MEDICAL CENTER
Abu Dhabi
01.2022 - Current
- Transferred from Ruwais to manage the operations of ADNOC Occupational Medical Center
- Managed work and performance of more than 50 employees
- Responsible for overall efficient operations, performance, professional environment, staff selection and development, equipment and supplies
- Handle billing, monthly budget, monthly payroll, and overtime submission
- Recruit, train, mentor, and evaluate staffs, with accountability for developing and retaining top-tier talent in accordance with Center's operational goals
- Managing annual budgeting exercise for workforce, capital, and patient volume revenue
- Conduct recruitment, retention strategies, and training for new joiners to meet administrative needs.
- Strengthened operational efficiency to remain cost-effective while maintaining quality service.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency
ASSISTANT MANAGER
ADNOC RUWAIS HOSPITAL
ABU DHABI
11.2018 - 01.2022
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Drove revenue within existing healthcare clients and in developing new prospects
- Reviewed work procedures and operational problems to determine ways to improve service, performance, and safety
- Directed, supervised, and evaluated work activities of more than 100 personnel (medical, nursing, technical, clerical, service, maintenance, and others)
- Addressed issues and gaps in the business operations and processes that could negatively impact the business by taking corrective actions
- Assessed performance data to evaluate and improve operations, target current business conditions, and forecast needs
- Leveraged fair evaluation processes, employee reviews, and staff mentoring to drive performance and job satisfaction at all levels.
- Built customer loyalty by devising promotions and products according to customer needs and budget.
- Evaluated suppliers to maintain cost controls and improve operations.
ACTING OPERATIONS MANAGER
ADNOC RUWAIS HOSPITAL
RUWAIS
06.2019 - 09.2021
- During this time frame, I acted as Operations Manager for 2 months every year, during which I have overseen the operational workflow of the Hospital:
- Adhering to operating budget, financial goals, and objectives with economic and efficient performance
- Establishing policies and procedures that support high-quality healthcare service, in partnership with hospital management, medical teams, and surrounding community
- Influencing strategic decisions related to hospital functions
- Resolving operational issues and analyzing workflow
CUSTOMER CARE SUPERVISOR
NMC SPECIALITY HOSPITAL
ABU DHABI
12.2012 - 11.2018
- Improved customer satisfaction of the hospital by assisting the executives and provided outstanding and timely customer service
- Worked with providers to define quality metrics and outcome reporting process.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing and other enabling services for patients.
- Developed new employees and on-going performance assessment of current employees.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems and following up with potential and existing clients.
- Reviewed the floor staff and ensured sufficient coverage was present on each shift
- Handled escalated customers who may need assistance or problem solving
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency
- Maintained all records of feedbacks and complaints from customers to use as future reference.
FRONT OFFICE SUPERVISOR
ARENA REGIA HOTEL & SPA
CONSTANTA, ROMANIA
05.2010 - 12.2012
- Managed 20 employees with continuous coaching and mentoring
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel
- Standardized office structures and processes to promote collaboration and increased performance
- Prepared reports to assist business leaders with key decision making and strategic operational planning
- Delivered performance reviews, recommending additional training or advancements
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Assisted HR manager with interviewing potential employees by asking appropriate questions and providing feedback after interviews.
Education
BBA - Business Administration
Dimitrie Cantemir University
Constanta, Romania 10.2008 - 04.2012
Skills
OPERATIONS MANAGEMENTundefined
Certification
Lean Six Sigma Black Belt
Timeline
ASSISTANT MANAGER
ADNOC OCCUPATIONAL MEDICAL CENTER
01.2022 - Current
Lean Six Sigma Black Belt
06-2021
Lean Six Sigma Green Belt
06-2021
Operational Excellence Foundation
07-2020
ACTING OPERATIONS MANAGER
ADNOC RUWAIS HOSPITAL
06.2019 - 09.2021
ASSISTANT MANAGER
ADNOC RUWAIS HOSPITAL
11.2018 - 01.2022
CUSTOMER CARE SUPERVISOR
NMC SPECIALITY HOSPITAL
12.2012 - 11.2018
FRONT OFFICE SUPERVISOR
ARENA REGIA HOTEL & SPA
05.2010 - 12.2012
BBA - Business Administration
Dimitrie Cantemir University
10.2008 - 04.2012
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