ANDREW KROMOLICKI
Dubai,United Arab Emirates
Summary
A proven healthcare technology leader of people, products and programs. Fifteen years' experience driving health providers to achieve tangible clinical and financial outcomes, and healthcare industry accreditations such as HIMSS and CAP. A flexible, collaborative leader, who is comfortable working within and across teams, geographies and scales. Integral in driving the development of key regional product gaps, resulting in new client footprints, standardising client business processes and increasing revenue through multi-million dollar deals. Excited to pursue the next leadership opportunity, and open to options outside of the healthcare industry, as well as within.
Overview
18
18
years of professional experience
10
10
years of post-secondary education
Work History
Senior Manager ITWorks
Oracle Health Middle East
Dubai, United Arab Emirates
01.2022 - Current
- Leads the Oracle Health (Cerner) Revenue Cycle (RCM) product team, and the RCM relationship with largest client, Emirates Health Services.
- Led sales process & RFP response for Emirates Health Services opportunity that resulted in multi million dollar deal closure.
- Leads curation of annual continuous improvement program, created from data analysis, client feedback & industry standards.
- Leads team responsible for delivering the annual continuous improvement program, including resource allocation & assignment, ensuring best practices and policies are followed, analysing data pre and post go-live, to identify & communicate tangible Value Stories to client & public.
- Leads client governance committee for Revenue Cycle to effectively manage relationship, including third party vendors to ensure all parties are aligned with the client's vision and strategy.
- Part of Oracle Health ITWorks Leadership team, creating organisation strategic KPIs & driving allocated team members to execute.
- Responsible for team professional development, and succession planning.
- Drove team that introduced first of type payment gateway integration, that reduced average payment transaction times by 66%, improving patient and user experiences.
- Drove team that improved Emirates Health Services' revenue by 23% YoY through clinical/administrative workflow improvements.
- Responsible for the Revenue Cycle product operational support strategy & execution with onsite application support team.
Clinical Application Manager
Al Jalila Children's Hospital / Cerner Middle East
Dubai, United Arab Emirates
11.2016 - 01.2022
- Managed team of application analysts/consultants & resource allocation aligned to key client application roadmap deliverables.
- Led clinical application roadmap strategy, execution, client relationship management & value story creation.
- Attended weekly meetings with the C-Suite to share important application roadmap updates, value stories & address any critical application issues.
- Part of the team that created hospital system downtime policies & procedures.
- Key member of team that successfully prepared for & achieved industry CAP accreditation for the Al Jalila Lab department.
- Led the team that reduced insurance claim denials by 30%, and increased remitted cash by 50% in 2021 from the Revenue Cycle application.
- Used data quality reports & analysis to identify application & process improvement opportunities to incorporate into application roadmap.
Healthcare Solution Consultant
Oneview Healthcare
Dubai, United Arab Emirates
10.2015 - 11.2016
- Created the HL7 integration strategy between Oneview's Patient Experience solution & hospital Electronic Medical Records
- Provided RFP responses (service, licensing & technology pricing, & system architecture) to multiple healthcare provider Requests for Proposals.
- Created the Oneview application implementation methodology; Onemethod, to provide a structured, consistent software implementation strategy that all Oneview clients across the globe could use.
- Worked with the software development team to create a location upload tool, that reduced the application location build time by 80%.
Senior Integration Architect & Team Lead
Cerner Middle East
Dubai, United Arab Emirates
07.2013 - 10.2015
- Managed a team of Cerner Integration Architects in the Consulting business, driving team resource forecasting & billability.
- Led the planning & management of domain strategy, testing cycles and software package installation on multiple projects for multiple health systems of varying sizes.
- Led the introduction of a Change Control tool & process within the Consulting organisation. This provided much tighter control over project scope during implementation, and saved 15-20% costs on average across projects, by reducing the amount of billable hours wasted on uncontrolled changes.
- Leader of the first Cerner Reference Laboratory project implementation in the Middle East with the National Reference Laboratory in Abu Dhabi under Mubadala.
- Rebuilt relationship with Mubadala with Healthpoint Hospital & National Reference Laboratory Cerner implementations, leading to future successful deals with Sunset Mall Dubai & Cleveland Clinic Lab Department, worth millions of dollars.
- Member of the project team that achieved HIMSS Level 6 for SEHA ambulatory clinics through application optimisation projects.
Integration Architect
Cerner UK
London, United Kingdom
06.2012 - 07.2013
- Architected and managed the implementation of an optimised Maternity solution for Oxford University Hospital Trust
- Successful implementation of Oxford Maternity project rebuilt relationship with the client & led to additional business.
Solution Architect, Perioperative Practice
Cerner UK
London, United Kingdom
05.2011 - 06.2012
- Leader of Perioperative solution implementations in the UK and Europe
- Member of the Cerner UK Perioperative Special Interest Group, bringing our clients together to learn from their experiences using Cerner's perioperative solutions, and understand opportunities to improve the applications.
Delivery Consultant, Perioperative Practice
Cerner UK
London, United Kingdom
08.2007 - 05.2011
- Consulted with multiple NHS trusts to understand processes in the perioperative work stream (Surgery & Anaesthesia)
- Ensured successful implementation of Cerner's perioperative software applications at NHS hospitals in the UK.
Education
BSc (Hons.) Biological & Computing Science (Bioinformatics) - Genomics, Molecular & Cellular Biology, Computer Science
University of Manchester
Manchester UK 09.2003 - 05.2007
High School Diploma -
St. Bede's College
Manchester 09.1996 - 06.2003
Skills
- Sales Demonstration Planning & Facilitation
- RFP Review & Response
- Client/Product Strategic Roadmap Curation & Execution
- Client Product Governance Committee Leadership
- Organisation KPI Creation & Execution
- Client Relationship/Account Management
- People Performance Management, Team Building & Succession Planning
- Resource Utilisation & Forecast Planning
- Vitals Smarts Crucial Conversations & Conflict Resolution
- Healthcare Industry Accreditation/Policy Alignment (HIMSS/CAP/HFMA)
- Data Analytics
- Business Process Improvement Strategy Creation
- Conceptual Understanding of REST API & HL7 systems integration (SOAP UI & Postman)
- Risk, Change & Incident Management (ITIL)
- Cerner Solution Architect / Integration Architect Certifications
- Microsoft Office (Word, Excel, Visio, Powerpoint etc)
- Domain Strategy & Planning
Timeline
Senior Manager ITWorks
Oracle Health Middle East
01.2022 - Current
Clinical Application Manager
Al Jalila Children's Hospital / Cerner Middle East
11.2016 - 01.2022
Healthcare Solution Consultant
Oneview Healthcare
10.2015 - 11.2016
Senior Integration Architect & Team Lead
Cerner Middle East
07.2013 - 10.2015
Integration Architect
Cerner UK
06.2012 - 07.2013
Solution Architect, Perioperative Practice
Cerner UK
05.2011 - 06.2012
Delivery Consultant, Perioperative Practice
Cerner UK
08.2007 - 05.2011
BSc (Hons.) Biological & Computing Science (Bioinformatics) - Genomics, Molecular & Cellular Biology, Computer Science
University of Manchester
09.2003 - 05.2007
High School Diploma -
St. Bede's College
09.1996 - 06.2003
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