Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Andrew Mbaziira

Dubai

Summary

To secure a challenging customer service role in the hospitality industry, utilizing professional skills to deliver exceptional guest experiences, while continuously learning and enhancing expertise.

Overview

6
6
years of professional experience

Work History

Front Desk Officer

Shoreline Residence
01.2022 - Current
  • Coordinated seamless check-ins and check-outs for guests and residents
  • Ensured security and access control, maintaining a safe environment
  • Improved guest and resident feedback scores by 20%, enhancing overall satisfaction

Office Assistant

Ministry of East African Community Affairs
01.2019 - 01.2021
  • Managed customer inquiries, resolving complaints efficiently
  • Achieved 90% customer satisfaction rating, demonstrating exceptional service skills

Education

Bachelor's - Humanities & Social Sciences

Makerere University
01.2019

Skills

  • Microsoft Office
  • Digital Literacy
  • Customer Relationship Management (CRM)
  • Flexibility and adaptability
  • Conflict resolution and negotiation
  • Active listening and empathy
  • Positive attitude and resilience
  • Patience and calm under pressure
  • Effective communication and interpersonal skills
  • Problem-solving and analytical thinking

Languages

English
Advanced (C1)

References

Available upon request

Timeline

Front Desk Officer

Shoreline Residence
01.2022 - Current

Office Assistant

Ministry of East African Community Affairs
01.2019 - 01.2021

Bachelor's - Humanities & Social Sciences

Makerere University

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Andrew Mbaziira