Andrew Nsimbe
Dubai,UAE
Summary
A highly motivated and customer-service oriented individual with a proven track record of leading and supervising teams. I possess strong communication and interpersonal skills, honed through my experience as a CCTV Operator and Security Guard. I am eager to leverage my dedication and passion for safety and service to contribute to the exceptional standards of Qatar Airways.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
CCTV Operator $ Supervisor
Ejadah Asset Management Group
Dubai, United Arab Emirates
01.2024 - Current
- Successfully supervised a team of 07 individuals, ensuring efficient operations and achieving consistent performance improvements.
- Led the team in conducting a successful fire drill with the Dubai Civil Defense attended by over 200 residents and visitors, demonstrating strong leadership and safety awareness.
- Provided excellent customer service by ensuring a safe and secure environment for all staff and visitors. On many occasions, I have effectively settled conflicts between visitors and staff, demonstrating my conflicts resolution skills.
- Managed daily operations, including scheduling, attendance tracking, and generating reports using Microsoft Excel, Word, and PowerPoint.
- Handled building permit processes, including fees collection and receipt issuance.
- Organized farewell parties for departing team members, fostering a positive and supportive work environment.
- Managed the lost and found system, preparing documentation and handing over items to their rightful owners when found.
- Improved overall site safety by promptly reporting suspicious incidents to relevant authorities.
- Identified potential security breaches by meticulously observing on-screen events.
- Collaborated with management team to develop effective security protocols based on CCTV observations.
- Implemented training sessions for new staff members to familiarise them with CCTV operating procedures.
- Coordinated emergency response efforts in the event of safety breaches.
- Answered radio and telephone enquiries in polite and courteous manner.
- Kept control room clean, tidy and hazard-free at all times.
- Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
- Completed regular patrols after business hours, preventing intrusions and detecting problems.
- Remained flexible in rapidly moving environment and adapted to developing situations.
- Checked ID cards and documented details in security log.
- Led team meetings, ensured clear communication amongst all members.
- Trained new hires and set up mentoring relationships to drive team performance.
Security officer
Ejadah Asset Management Group
Dubai, United Arab Emirates
02.2018 - 01.2024
- Provided assistance during fire safety checks, improving overall workplace safety.
- Responded to alarms with swiftness, ensuring minimal disruption to operations.
- Coordinated with other officers on shift changes smoothly and effectively.
- Collaborated with local law enforcement agencies for enhancing site security measures.
- Acquired relevant Certifications including a Security Certificate (SIRA), First Aid Certificate, Fire Fighting Certificate, and POD Certificate.
- Supervised visitor sign-in process meticulously; ensured accurate record keeping.
- Patrolled premises regularly, contributing to a safe work environment.
- Conducted routine inspections of fire extinguishers, maintaining readiness for emergencies.
- Upheld strict access controls for ensuring building security.
- Assisted in emergency evacuation drills, ensuring all staff understood procedures.
- Wrote detailed incident reports, facilitating ongoing improvements in security protocols.
- Checked identification of visitors thoroughly to prevent unauthorised entries onto the premises.
- Managed lost property system effectively, returning items to rightful owners promptly.
- Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
Education
High School Diploma - ARTS
The Mijja College Bulamu
Uganda 02.2013 - 11.2015
Skills
- Excellent communication and interpersonal skills
- Proven Leadership and Supervisory abilities
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
- First Aid, Fire Fighting, and POD Certified
- Fluent in English
- Team player, adaptable, and results-oriented
- I enjoy staying active by working out regularly, which helps me maintain a high level of fitness and discipline
- Patience under pressure
- Security consciousness
- Initiative taking
- Team Leadership
- Conflict Resolution
Languages
English
Fluent
Arabic
Beginner
Hindi
Elementary
Luganda
Native
Affiliations
- Languages
- Customer Service
- Public Speaking
- Weightlifting
- Running
Certification
- Security Industry Regulatory Agency Certificate
- First Aid Certificate
- People of Determination Certificate
- Fire Fighting Certificate
References
References available upon request.
Timeline
CCTV Operator $ Supervisor
Ejadah Asset Management Group
01.2024 - Current
Security officer
Ejadah Asset Management Group
02.2018 - 01.2024
High School Diploma - ARTS
The Mijja College Bulamu
02.2013 - 11.2015
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