ANDREW MULALO WAMALA
Abu Dhabi
Summary
Skilled and creative sales professional, who is profit and result oriented, with major skills in sales, customer service, merchandising, pricing, event planning, room planning and loss minimization in retail.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
Work History
Supervisor
ALSHAYA INTERNATIONAL CO. LLC
Abu Dhabi
01.2019 - Current
- I am a supervisor in WEST ELM, a home furnishings brand of Alshaya International Co
- LLC I have been able to achieve the following:
- Responding to the different complaints of the customers and worked on their feedback for resolving different issues
- Driven up sales volumes by over 100% every weekend, through organizing an event in our store every week, in my role as event planner
- Such events showcase new products and creative ideas that draw in lots of customers who end up buying
- Improved on business margins by reducing shrinkage through a detailed and comprehensive pricing plan that I took as an initiative in the store
- Correct pricing of products has minimized losses from customers who take advantage of wrong price tickets for price over rides
- Developed a strategy of retaining existing customers by creating a customer data base system for the store, which I use to periodically contact them for promotions and for establishing rapport
- This has greatly transformed our sales and made us achieve our quarterly targets.
Senior Sales Associate
ALSHAYA INTERNATIONAL CO. LLC, ELM
Abu Dhabi
09.2014 - 01.2019
- I have been able to provide the knowledge and experience that I have in retail to the new staff to get the confidence to sell our products since we the associates are the eye of the brand
- Organizing the effective and efficient utilization of store space as a visual merchandiser, by applying the rules of color, balance, and adjacency, and displaying products in such a manner that complies with the seven visual standards
- This has minimized the amount of time spent on selling products
- Through regular customer design consultations and home visits, I have been able to plan for customer spaces, which is bringing more business to our store.
Concierge
EMRILL SERVICES CO. LLC
Dubai
03.2012 - 04.2014
- Worked in the retail environment for over two years 22 months in the IKEA Dubai store
- Minimized loss of merchandise through theft by deterring shop lifters in retail stores
- Was able to save over AED 100,000 worth of lost merchandise to shoplifters in IKEA Dubai store
- Provided high quality customer service to all people at my place of work, greeting and welcoming customers to the store.
Education
DEGREE - BUSINESS ADMINISTRATION
MAKERERE UNIVERSITY BUSINESS SCHOOL
08.2009 - 01.2012
Uganda Advanced Certificate of education - undefined
01.2006 - 01.2008
U.A.C.E - undefined
01.2002 - 01.2006
Uganda Certificate of education - undefined
U.C.E} - undefined
Skills
IT SkillsIcovia room plannerWindows & Office ToolsMS WORD, MS EXCEL, IntermediateMS POWERPOINTHobbiesPlaying footballWatching footballJogging
Timeline
Supervisor
ALSHAYA INTERNATIONAL CO. LLC
01.2019 - Current
Senior Sales Associate
ALSHAYA INTERNATIONAL CO. LLC, ELM
09.2014 - 01.2019
Concierge
EMRILL SERVICES CO. LLC
03.2012 - 04.2014
DEGREE - BUSINESS ADMINISTRATION
MAKERERE UNIVERSITY BUSINESS SCHOOL
08.2009 - 01.2012
Uganda Advanced Certificate of education - undefined
01.2006 - 01.2008
U.A.C.E - undefined
01.2002 - 01.2006