Andrews Kingsford Kojo ACKAH
Dubai
Summary
Dynamic and results-oriented professional with a proven track record at SAFARTAS RESTAURANT and OPERATION FALAFEL. Excelled in enhancing customer satisfaction through exceptional service and maintaining high standards of cleanliness. Skilled in POS system operation and teamwork, significantly improving operational efficiency. Demonstrated leadership by training new staff, embodying reliability with a keen focus on food safety compliance. Experienced with food preparation, customer service, and maintaining cleanliness. Utilizes teamwork and communication skills to enhance service efficiency. Knowledge of fast-paced environments, ensuring consistent and quality service.
Overview
10
10
years of professional experience
Work History
Fast Food Team Member
SAFARTAS RESTAURANT
Dubai, United Arab Emirates (Remote)
11.2021 - 07.2024
- Performed shift change tasks each day to keep the store neat and running smoothly.
- Contributed to a safe working environment by following safety measures for handling equipment, such as fryers and grills.
- I followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food-borne illness.
- Resolved customer complaints professionally, offering solutions that align with company policies while maintaining customer satisfaction.
- Assisted in inventory management, ensuring optimal stock levels for uninterrupted daily operations.
- Coordinated with team members to restock condiments, utensils, and other supplies regularly while maintaining the cleanliness of the dining area.
- Worked well in a team setting, providing support and guidance.
- I maintained a clean and hygienic work environment by adhering to food safety regulations and cleaning protocols.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Collaborated with team members to introduce new menu items, driving increased interest from regular customers.
- Enhanced customer experience by maintaining a clean and welcoming dining area.
- Improved kitchen organization, streamlining food preparation tasks and reducing order preparation times.
- Trained new staff on operational procedures, ensuring consistency in service delivery.
- Streamlined drive-thru operations to minimize wait times, enhancing customer convenience.
- Managed cash register accurately, facilitating smooth transactions for customers.
- Resolved customer complaints with professionalism, restoring customer confidence in our service.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Fast Food Crew Member
OPERATION FALAFEL
Saudi Arabia (Remote)
04.2014 - 10.2021
- Worked front counter, drive-thru, and other areas.
- Greeted customers promptly and took orders to keep the flow of traffic moving.
- Processed orders on the POS system and accepted cash and charge payments.
- Checked dining areas frequently to clean up spills, wipe down tables, and restock stations.
- Became familiar with products to answer questions and make suggestions.
- Worked well with teammates and accepted coaching from management team.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food-borne illness.
- Handled customer complaints professionally, resolving issues promptly to ensure customer satisfaction.
- Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
- Improved food quality by adhering to strict preparation guidelines and consistently checking for freshness.
- Demonstrated flexibility in schedule availability, ensuring adequate staffing levels were maintained during peak hours or unexpected absences.
- Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
- Observed customer purchases in line and differentiated between standard portions.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Contributed to maintaining a positive work environment by fostering effective communication among team members.
- Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Took orders, prepared meals, and collected payments.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans, and utensils to tidy up serving line.
- Collaborated with team members to achieve daily goals, maintaining excellent communication and teamwork.
- Demonstrated exceptional multitasking abilities while managing multiple orders during busy shifts without compromising quality or service standards.
- Optimized speed of service by quickly assembling food items and packaging them for customer convenience.
Education
High School Diploma -
Adimebra High School
Ghana08.2007
Skills
- Cleanliness
- Food Preparation
- Safe Food Handling
- Order Taking
- Organization
- POS System Operation
- POS Systems
- Portion Control
- Beverage Preparation
- Portioning
- Machinery upkeep
- Menu knowledge
- Cold sandwich assembly
- Point of sale systems
- Order review
- Frozen dessert preparation
- Customer Service
- Fast and efficient service worker
- Cleaning and sanitation
- Organized multi-tasker
- Reliable and punctual
- Engaging personality
- Organization and Planning
- Customer Response
- Food Safety Compliance
- Personal hygiene maintenance
- Good with Numbers and math
- Hospitality and accommodation
- Skilled upseller
- Dish preparation
- Inventory storage
- Quality assurance and control
- Teamwork and Collaboration
- Team Player
- Positive Attitude
- Listening Skills
- Attention to Detail
- Excellent Communication
- Food handling
- Team Coordination
- Packaging and Labeling
- Relationship Building
- Customer Engagement
- Dependable and Cooperative
- Decision-Making
- Food Safety
- Guest service
- Team Leadership
- Organizational Skills
- Team Collaboration
Languages
English
Bilingual or Proficient (C2)
Timeline
Fast Food Team Member
SAFARTAS RESTAURANT
11.2021 - 07.2024
Fast Food Crew Member
OPERATION FALAFEL
04.2014 - 10.2021
High School Diploma -
Adimebra High School