Andrews Kingsford Kojo Ackah
Dubai
Summary
Accomplished Housekeeping Supervisor with a proven track record at UniClean, enhancing team performance and guest satisfaction through expert training and mentoring. Skilled in cleaning and sanitation, and customer service, I excel in establishing cleanliness standards and safety protocols. My leadership has significantly boosted staff productivity and efficiency, ensuring top-tier guest relations and facility management. Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations.
Overview
5
5
years of professional experience
Work History
Housekeeping Supervisor
Neat & Net
03.2022 - 06.2024
- Evaluated employee performance and developed improvement plans.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Increased employee performance through effective supervision and training.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Trained and mentored new staff on cleaning and safety protocols.
- Managed laundry sorting, washing, drying, and ironing.
- Completed schedules, shift reports, and other business documentation.
- Trained and mentored all new personnel to maximize quality of service and performance.
Housekeeping Supervisor
UniClean
10.2019 - 11.2021
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Increased employee performance through effective supervision and training.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Managed laundry sorting, washing, drying, and ironing.
- Completed schedules, shift reports, and other business documentation.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Monitored staff performance and provided feedback to drive productivity.
- Established and enforced safety protocols and guidelines for staff.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Trained and mentored new staff on cleaning and safety protocols.
Education
Associate of Arts - Operations Management And Supervision
Advance Learning Program
United Arab Emirates01.2022
Skills
- Housekeeping knowledge
- Cleaning and sanitation
- Guest Relations
- Customer service-focused
- Cleaning techniques
- Staff Scheduling
- Training and mentoring
- Staff Training and Development
- Health and safety compliance
- Workload prioritization
- Customer Relationship Management
- Supply Inventory Management
- Staff evaluations
- Window Cleaning
- Timekeeping
- Safety Protocols
- Problem-Solving
- Team Guidance and Motivation
- Work Inspection
- Clear Communication
- Inventory Replenishment
- Preventive Maintenance
- Inventory Monitoring
- Equipment Maintenance
- Stock Inventory Management
- Materials Requisition
- Grounds Maintenance
- Building Alarm Systems
Timeline
Housekeeping Supervisor
Neat & Net
03.2022 - 06.2024
Housekeeping Supervisor
UniClean
10.2019 - 11.2021
Associate of Arts - Operations Management And Supervision
Advance Learning Program
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