Andria Nagy Kamel
room reservationts team leader
Dubai
Summary
A challenging career opportunity in the hospitality field to build upon and utilize my previous work experience and academic background to enhance my professional and personal skills through working in a dynamic corporate.
Overview
11
11
years of professional experience
1
1
Language
Work History
Reservations Team Leader
BVLGARI Resort Dubai
03.2022 - 02.2025
- Handling emails, calls & faxes for bookings and guest inquires.
- Assigning rooms according to guest requests and needs on daily basis.
- Reviewing out-of-service and out-of-order rooms on a daily basis and following up with relevant departments.
- Reviewing guest bills for room charges, incidentals and following up on payments.
- Balancing the accounts between the MARSHA & OPERA.
- Reviewing all Qs and reports.
- Covering the Revenue/inventory manager during the weekend in arranging the daily forecast and on the books report.
- Upselling executive rooms and suites.
- Achieved LQA score of 100% which was the first time in Bulgari Resort Dubai history and guests mentioned many time my name on booking.com and on Guest voice.
- (121 Rooms, suites and Vilas)
Cluster Reservations Agent
Aloft Al Mina, Element Al Mina, Le Meridien Mina Seyhai, The Westin Mina Seyhai, Le Meridien Dubai Airport, Le Meridien Fairway
02.2021 - 02.2022
- Handling emails and phone calls for bookings and guest inquires.
- Reporting the availability to our revenue department incase they are not available and closing the online channels incase hotels are sold out.
- Maintain working relationship and communicate with all departments.
- Excellent knowledge for MARSHA and OPERA systems.
- Balancing the accounts between the MARSHA & OPERA.
- Reviewing traces, cancellation and no-show reports.
- Reviewing all booking arrival within same day, 3 days and 7 days. Up selling executive rooms and suites.
Reservations Agent
JW Marriott Muscat
01.2020 - 01.2021
- Handling emails & faxes for bookings and guest inquires.
- Handling all phone calls.
- Maintain working relationship and communicate with all departments.
- Excellent knowledge for MARSHA and OPERA systems.
- Balancing the accounts between the MARSHA & OPERA.
- Reviewing all Qs and reports.
- Covering the Revenue/inventory manager during the weekend in arrange the daily forecast and on the books report.
- Up selling executive rooms and suites.
- (304 Rooms and Suits)
Reservations Agent
Marriott Cairo
07.2018 - 12.2019
- Handling emails & faxes for bookings and guest inquires.
- Handling all phone calls.
- Maintain working relationship and communicate with all departments.
- Excellent knowledge for MARSHA and OPERA systems.
- Balancing the accounts between the MARSHA & OPERA.
- Reviewing all Qs and reports.
- Covering the Revenue/inventory manager during the weekend in arrange the daily forecast and on the books report.
- Up selling executive rooms and suites.
- Up hold the hotels commitment hospitality.
- (1064 Rooms and Suits)
Front Desk Agent
Hilton Alexandria-Kings Ranch
06.2015 - 06.2018
- One of the first team members of the Hotel Opening.
- Supervise Front Desk operations during assigned shift to a consistently high standard.
- Work on ONQ Property Management System for check in and out, assigning room, guest billing, and night audit reports.
- Ensure that shift team has knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events.
- Maximize sales revenues through up-selling.
- Manage guest requests, inquiries, and complaints promptly and completely.
- Maintain the professional appearance of the Front Desk with a focus on hospitality and guest service.
- (199 Rooms and Suits)
Customer Service Representative
Vodafone
03.2014 - 05.2015
- Responsible for selling Vodafone products; SIM Cards, Cell Phones, USB Modems.
- Achieved the best seller of Vodafone products in 2014.
- Handled customer bills, inquiries, and complaints.
- Achieved annual target of Vodafone Cash Service.
Education
Bachelor of Business Administration - Business Administration - English Section
Tanta University
06.2013
Skills
Proficient in ONQ Property Management System
Proficient in Opera PMS
Guest check-in and check-out management
Experienced with Marriott Hotels' Marsha System
Booking management
Skilled in Microsoft Office applications
Proficient in GXP systems
Guest booking management
Skilled in Empower system
Booking management
PERSONAL DATA
- Date of Birth: July, 25, 1992.
- Place of Birth: Tanta, Egypt.
- Military Service: Exempted.
Timeline
Reservations Team Leader
BVLGARI Resort Dubai
03.2022 - 02.2025
Cluster Reservations Agent
Aloft Al Mina, Element Al Mina, Le Meridien Mina Seyhai, The Westin Mina Seyhai, Le Meridien Dubai Airport, Le Meridien Fairway
02.2021 - 02.2022
Reservations Agent
JW Marriott Muscat
01.2020 - 01.2021
Reservations Agent
Marriott Cairo
07.2018 - 12.2019
Front Desk Agent
Hilton Alexandria-Kings Ranch
06.2015 - 06.2018
Customer Service Representative
Vodafone
03.2014 - 05.2015
Bachelor of Business Administration - Business Administration - English Section
Tanta University