Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Andualem Ejigu

Andualem Ejigu

Dubai

Summary

Driven IT Support and Sales Representative with a proven track record at Bisrate Gebriel International School, enhancing customer satisfaction and streamlining IT processes. Skilled in relationship building and leveraging technology skills to solve complex problems. Excelled in expanding customer base and increasing sales revenue through effective communication and market knowledge.

Overview

3
3
year of professional experience
1
1
Certification

Work History

IT Support

Bisrate Gebriel International School
09.2023 - 06.2024
  • Facilitated seamless communication between students, faculty, and IT support staff, ensuring prompt resolution of technical concerns.
  • Streamlined IT support processes by establishing efficient ticketing systems and prioritizing critical issues effectively.


Sales Representative

Lafto Mall
07.2023 - 06.2024
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Education

Bachelor of Science - Computer Engineering

Bahir Dar University
Bahir Dar, Ethiopia
07.2023

Skills

  • Soft Skills

  • 1 Communication

  • 2 Active Listening

  • 3 Relationship Building

  • 4 Problem-Solving

  • Hard Skills

  • 1 Product Knowledge

  • 2 Market Knowledge

  • 3 Sales Methodology

  • 4 Technology Skills

Certification


  • Mobile Application Development(react Native) , ICT4D Research Center - April 8- June 8, 2023

Languages

English
Upper intermediate (B2)

Timeline

IT Support

Bisrate Gebriel International School
09.2023 - 06.2024

Sales Representative

Lafto Mall
07.2023 - 06.2024

Bachelor of Science - Computer Engineering

Bahir Dar University

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Andualem Ejigu