ANDYCOLE MUNYAO
NAIROBI
Summary
Enthusiastic and dedicated restaurant waiter with exceptional customer service skills in both casual and fine dining establishment. Reliable team player with focus on collaboration and adaptability to changing needs ensuring positive dining experience. Committed to creating memorable dining experiences for guests and adept at thriving in high-pressure environments, ensuring guest satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Restaurant Waiter
Oldonyo Sabuk Resort
01.2023 - 12.2024
- Streamlined order-taking processes by effectively communicating with both guests and kitchen staff, minimizing errors and wait times.
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
- Handled high-pressure situations during peak hours while maintaining professional demeanor and prioritizing guest needs.
- Promoted upselling efforts by highlighting daily specials and suggesting complementary menu items, contributing to an increase in overall sales.
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
Restaurant Waiter
Bahari Bistro
01.2022 - 11.2023
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
Education
Diploma in Supply Chain Management - Business
Thika Technicall Training Institiute
Thika,Kenya07-2024
High School Diploma -
Jamhuri High School
Nairobi,Kenya12-2021
Skills
- Exceptional customer service and communication skills
- Strong attention to detail and accuracy in order taking
- Ability to work efficiently in a fast paced environment
- Excellent problem-solving ability in high pressure situation
Timeline
Restaurant Waiter
Oldonyo Sabuk Resort
01.2023 - 12.2024
Restaurant Waiter
Bahari Bistro
01.2022 - 11.2023
Diploma in Supply Chain Management - Business
Thika Technicall Training Institiute
High School Diploma -
Jamhuri High School
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