Anees Haider
Dubai
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
J&T Express Courier Service
06.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
Courier
Amazon
05.2021 - 05.2022
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Operated vehicle safely in highly congested areas with no traffic violations.
Fleet Coordinator
Shokri Hassan Trading LLC
05.2017 - 03.2022
- Conducted thorough analyses of historical fleet data, identifying opportunities for process improvements and cost savings based on trends in vehicle usage or maintenance requirements.
- Maintained accurate records of all fleet-related expenses, enabling comprehensive cost analysis for budgeting purposes.
- Collaborated with management to develop budgets, forecasts, and plans for future fleet expansion or upgrades.
- Coordinated insurance claims management, minimizing costs associated with accidents or other incidents involving company vehicles.
- Managed fleet inventory and streamlined vehicle allocation processes for optimal usage.
Education
High School Diploma -
Govt Boys Degree College
Kotli Azad Kashmir Pakistan04.2017
Skills
Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Complaint Handling
- Microsoft Excel
- Money handling abilities
- Customer satisfaction measurement
- Call Center Operations
- Product Knowledge
- Staff Training
Languages
English
Bilingual or Proficient (C2)
Urdu
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)
Timeline
Customer Service Representative
J&T Express Courier Service
06.2022 - Current
Courier
Amazon
05.2021 - 05.2022
Fleet Coordinator
Shokri Hassan Trading LLC
05.2017 - 03.2022
High School Diploma -
Govt Boys Degree College
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