Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Anees Haider

Anees Haider

Dubai

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

J&T Express Courier Service
06.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.

Courier

Amazon
05.2021 - 05.2022
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
  • Operated vehicle safely in highly congested areas with no traffic violations.

Fleet Coordinator

Shokri Hassan Trading LLC
05.2017 - 03.2022
  • Conducted thorough analyses of historical fleet data, identifying opportunities for process improvements and cost savings based on trends in vehicle usage or maintenance requirements.
  • Maintained accurate records of all fleet-related expenses, enabling comprehensive cost analysis for budgeting purposes.
  • Collaborated with management to develop budgets, forecasts, and plans for future fleet expansion or upgrades.
  • Coordinated insurance claims management, minimizing costs associated with accidents or other incidents involving company vehicles.
  • Managed fleet inventory and streamlined vehicle allocation processes for optimal usage.

Education

High School Diploma -

Govt Boys Degree College
Kotli Azad Kashmir Pakistan
04.2017

Skills

Customer Service

  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Call center experience
  • Complaint Handling
  • Microsoft Excel
  • Money handling abilities
  • Customer satisfaction measurement
  • Call Center Operations
  • Product Knowledge
  • Staff Training

Languages

English
Bilingual or Proficient (C2)
Urdu
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)

Timeline

Customer Service Representative

J&T Express Courier Service
06.2022 - Current

Courier

Amazon
05.2021 - 05.2022

Fleet Coordinator

Shokri Hassan Trading LLC
05.2017 - 03.2022

High School Diploma -

Govt Boys Degree College

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Anees Haider