Anees Oravampurath
Cluster Manager
Al Nahda,Dubai
Summary
Results-driven Cluster Manager with knack for optimizing operations and enhancing team productivity. Spearheaded initiatives that improved operational efficiency and elevated customer satisfaction across multiple locations. Known for fostering collaborative environments and implementing strategic solutions to complex challenges.
Overview
18
18
years of professional experience
Work History
Cluster Manager
Swiss Group India Pvt Ltd
Calicut, India
02.2023 - 02.2024
- Analyzed sales data to manage cluster performance and make informed financial decisions
- Provided weekly income and quarterly cluster reports to company headquarters
- Monitored facility managers and staff performance through quarterly review assessments
- Researched key competition, retail sector trends and current trading opportunities for new initiative ideas
- Managed cluster expenditure by adhering to set budget
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Established performance goals for employees and provided feedback on methods for reaching those milestones
Marketing Manager
Flymond Tours and Travels LLP
Malappuram, India
01.2021 - 01.2023
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization
- Utilized market trends and target audience statistics to effectively and appropriately market products
- Worked with graphic designers and writers to establish theme and tone for content
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions
Customer service Executive
Aster DM Healthcare
Dubai, UAE
09.2017 - 06.2019
- Collects data and information about patient care concerns, needs and problems and implement appropriate corrective actions
- Analyses statistics or other data to determine the level of hospital's customer service
- Responds to the needs of the patients by ensuring immediate action
- Analyses and rectifies customer concerns using established procedures
Assistant Sales Manager
Classic Motors Pvt LTD
Malappuram, India
02.2012 - 12.2016
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Trained new associates in successful sales and performance strategies.
- Completed store opening and closing procedures by counting drawers and managing security.
- Assisted sales team with completing customer transactions and managing issues.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Strengthened performance by applying excellent program and project leadership skills.
Marketing Executive
Batterjee Business Co LTD
Abaha, Saudi Arabia
11.2010 - 11.2011
- Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.
- Developed technical and non-technical marketing presentations, public relations campaigns, articles, and newsletters.
- Launched marketing activities for new product lines and market penetration.
- Consulted with product development teams to enhance products based on customer interest data.
- Identified target audiences and devised campaigns to match target demographics and optimize results.
- Completed and submitted monthly and yearly reports to support executive decision making.
Sales Team Leader
Tharayyil Business Group-TBG- An authorized Dealer of Hyundai India
Malappuram, India
10.2009 - 10.2010
- Expanded company customer base and cemented market presence by implementing strategic sales plans.
- Refined team workflows to better capitalize on individual strengths and maximize market share.
- Built strong team by recruiting and developing top sales talent.
- Supported stores conducting sales promotions and special events.
- Worked closely with high-profile customers needing special assistance to resolve complaints and develop customized solutions meeting unique requirements.
Marketing Executive
Al Mandoos Management LLC - DSA of Mashreq Bank
Sharjah, UAE
09.2008 - 09.2009
- Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.
- Developed technical and non-technical marketing presentations, public relations campaigns, articles, and newsletters.
- Maintained reporting and developed actionable insights to continually improve branding efforts.
- Launched marketing activities for new product lines and market penetration.
- Identified target audiences and devised campaigns to match target demographics and optimize results.
- Onboarded new customers efficiently by developing database listings, uploading information, and defining related lists.
Showroom in Charge
German Motors Pvt, Ltd, An authorized Dealer of General Motors India
Malappuram, India
01.2006 - 08.2008
- Developed and implemented corrective actions to bring business areas in line with standards.
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Completed audit papers by thoroughly documenting audit tests and findings.
- Consulted clients on internal control systems development and audit program improvements.
- Identified management control weaknesses and provided value added suggestions for remediation.
- Developed audit policies, guiding administrative and technical functions.
Education
Bachelor of Commerce -
M G Kashi Vidyapith - Varanasi
Diploma in Fire and Safety Engineering - undefined
Advanced Diploma in Computer Hardware and Networking - undefined
Higher Secondary Education - undefined
Board Of H- Secondary Education - Delhi
Secondary Education - undefined
Govt Higher Secondary School Pandikkad
Skills
- Staff supervision
- Customer relationship management
- Operational management
- Merchandising strategies
- Inventory control
- Quality assurance
- Digital marketing proficiency
- CRM software expertise
Custom
I hereby declare that all the information stated above are correct and am done with the best of my knowledge.
Personal Information
- Date of birth: 01/30/84
- Nationality: Indian
Languages
English
Fluent
Arabic
Intermediate
Hindi
Fluent
Malayalam
Native
Affiliations
- Playing and Watching Football
- Reading Books
Timeline
Cluster Manager
Swiss Group India Pvt Ltd
02.2023 - 02.2024
Marketing Manager
Flymond Tours and Travels LLP
01.2021 - 01.2023
Customer service Executive
Aster DM Healthcare
09.2017 - 06.2019
Assistant Sales Manager
Classic Motors Pvt LTD
02.2012 - 12.2016
Marketing Executive
Batterjee Business Co LTD
11.2010 - 11.2011
Sales Team Leader
Tharayyil Business Group-TBG- An authorized Dealer of Hyundai India
10.2009 - 10.2010
Marketing Executive
Al Mandoos Management LLC - DSA of Mashreq Bank
09.2008 - 09.2009
Showroom in Charge
German Motors Pvt, Ltd, An authorized Dealer of General Motors India
01.2006 - 08.2008
Diploma in Fire and Safety Engineering - undefined
Advanced Diploma in Computer Hardware and Networking - undefined
Higher Secondary Education - undefined
Board Of H- Secondary Education - Delhi
Secondary Education - undefined
Govt Higher Secondary School Pandikkad
Bachelor of Commerce -
M G Kashi Vidyapith - Varanasi
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