Aneesh Hamzakoya

• Managed all aspects of order execution, including invoicing, deliveries, and transportation, and worked closely with 3PL providers to reduce demurrage costs
• Played a key role in the UAE localization project, resulting increase in sales in the region, and ensured all required reports and analyses were produced in a timely and accurate manner, resulting increase in operational efficiency
• Facilitated smooth shipping processes, preparing dispatch export documentation to customs requirements.
• Managed import consignments through approved clearing agents.
• Playing a key role in the pharmaceutical serialization/aggregation team in the region reporting to the project management team in HQ

• Responsible for order management, order execution, invoicing and deliveries/transportation
• Manage the Customer Collaboration Process by optimizing inventory levels between the Multi-Market Warehouse and Customers in the Trade channel based on In-Market forecasts derived through the CRM process
• Document handling to support the exportation of products from MMW to Qatar, Oman, Kuwait, and Bahrain Customers (Trade & Tender ) and ensuring all import/export documents are accurate & matching
• Engagement with the 3PL Warehouse and Logistics service providers to ensure deliveries and shipments are scheduled with minimum delay & without demurrage costs
• Ensures optimum level of customer service in the most cost-effective manner
• Ensure that Tender orders are supplied within the shortest lead time possible in coordination with markets
• Manage an optimized Sales Phasing and Order Shipment plan throughout the month to support Customer end logistics management
• Ensure availability of stock for launches & related activities via timely and accurate communication to the Demand and Supply Team.

• Performed proactive and reactive calls to existing and prospective customers within target market.
• Produced final quotation packs to fully inform customers before closing sales.
• Followed up on sales quotes and potential leads within target timeframes.
• Worked cross-functionally, communicating with team members at multiple levels to deliver first-class customer service.
• Negotiated prices and offered cost-effective sales quotes to entice prospective customers.
• Completed administrative duties promptly and to meet company standards.
• Maintained project schedules by managing deadlines and adjusting workflows to suit.
• Maximised communication and transparency between clients, internal departments and stakeholders.
• Analysed data and reports, detecting and correcting deviations from project goals.

• Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
• Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
• Resolved customer complaints and process issues with proactive problem-solving skills.
• Engaged customers to enhance in-store experience and provide outstanding customer service.
• Monitored display stock levels, replenishing for consistently well-stocked sales floor.
• Fostered positive relationships with customers to enhance loyalty and retention.

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• Managed high-volume customer queries simultaneously through effective multitasking.
• Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
• Adhered strictly to policies and procedures for continued company compliance.
• Coached and trained team members to increase productivity and growth.
• Collaborated closely with sales department to identify, support and maximise expansion opportunities.
• Drove customer retention, building engaging relationships through every interaction.
• Supported continuous improvement initiatives, collecting customer feedback to inform future business processes.