Aneesh Mon Abdul Rahiman
Marketing Specialist
Dubai
Summary
Skilled Marketing Specialist driven to develop successful campaigns and product marketing plans that satisfy clients and meet demanding objectives with 11 years of Customer Service experience.Been a Team Leader and a good team player with a work focused attitude.
Overview
13
13
years of professional experience
5
5
Languages
Work History
Marketing Specialist
Fortune Stack For Project Management Services
Dubai
09.2022 - Current
- Dealing with Clients in regards with Global Financial Market( Stock Market}
- Identified appropriate marketing channels and target customers for campaigns.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Advising the Clients by giving a proper Portfolio Management Strategy.
- Conducted primary and secondary research to better understand customer needs and behaviors.
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
Director of Operations
Ellanjobs Pvt Ltd
Kerala
07.2019 - 02.2022
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Oversaw day-to-day production activities in accordance with business objectives.
Front Office Supervisor
Arman HotelAugust 2016 – March 2019
Juffair
08.2016 - 03.2019
- Coached employees through day-to-day work and complex problems.
- Handled office contracts like leases, utilities and employee agreements.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Created, prepared, and delivered reports to various departments.
- Dispersed petty cash to employees and collected and managed receipts.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Monitored customer service trends and provided insights to management team for further improvement.
- Delivered performance reviews, recommending additional training or advancements.
Cabin Crew In-Charge
Spicejet Airlines
Chennai
03.2013 - 02.2016
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Monitored workflow to improve employee time management and increase productivity.
- Created successful work schedules for each team meember.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Cabin Crew Member
Malaysia Airlines
Kualalampur
02.2011 - 07.2012
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Resolved passenger conflicts and medical emergencies during flights.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Ensured safety and comfort of customers onboard aircraft.
Education
Bachelor of Arts - English Literature
Nova Academy of Rural Education & Research
India 05.2010 - 2013.03
High School Diploma -
Frankfinn Institute Of Airhostess Training
Kerala, India 08.2009 - 2010.09
High School Diploma -
A.S.M.M.H.S.S
Kerala,India 07.2007 - 2009.03
Skills
* Excellent Customer Service Provider, Team Player, Good Listener, Quick learner, Problem Solving Skills and Dynamic Personality
Timeline
Marketing Specialist
Fortune Stack For Project Management Services
09.2022 - Current
Director of Operations
Ellanjobs Pvt Ltd
07.2019 - 02.2022
Front Office Supervisor
Arman HotelAugust 2016 – March 2019
08.2016 - 03.2019
Cabin Crew In-Charge
Spicejet Airlines
03.2013 - 02.2016
Cabin Crew Member
Malaysia Airlines
02.2011 - 07.2012
Bachelor of Arts - English Literature
Nova Academy of Rural Education & Research
05.2010 - 2013.03
High School Diploma -
Frankfinn Institute Of Airhostess Training
08.2009 - 2010.09
High School Diploma -
A.S.M.M.H.S.S
07.2007 - 2009.03
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