Anesu T Matutu
Waiter
Dubai
Summary
Experienced and dependable waiter with a strong focus and reliability, backed by a genuine passion for delivering exceptional service and upholding food safety standards. Demonstrated track record of consistently providing outstanding customer service and effectively resolving conflicts. Committed to optimizing efficiency by implementing streamlined systems. An enthusiastic and reliable professional who takes immense pride in delivering excellent customer service and crafting unforgettable dining experiences for restaurant patrons. Adept at anticipating customer needs, adeptly addressing complaints, and swiftly resolving issues. Maintains composure and a positive attitude even in high-pressure and fast-paced environments.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Receptionist Assistant
Bindura Hospital
Bindura
01.2023 - 11.2023
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
Restaurant Waiter
Rosella Chicken
Bindura
04.2020 - 12.2021
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Restaurant Waiter
Jameson Hotel
Harare
01.2019 - 02.2020
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Education
Associate of Arts - Diploma In Hospitality Management
EAGLES SKILLS COLLEGE
Bindura 01.2022 - 11.2023
Skills
Menu memorization
High-volume dining
Beverage preparation
Food spoilage prevention
Guest relations management
Certification
Certified [Hotel and catering], [Eagles Skills College] - [01/2023-11/2023]
Timeline
Receptionist Assistant
Bindura Hospital
01.2023 - 11.2023
Associate of Arts - Diploma In Hospitality Management
EAGLES SKILLS COLLEGE
01.2022 - 11.2023
Restaurant Waiter
Rosella Chicken
04.2020 - 12.2021
Restaurant Waiter
Jameson Hotel
01.2019 - 02.2020